Bona USA

Compensation

Full Description

COMPANY OVERVIEW Established in Malmö, Sweden in 1919, Bona is a family-owned company that has been a trusted name in floor care for over a century. We have a global footprint and provide products and systems for installing, renovating, and maintaining floors. We are passionate about delivering solutions that keep floors beautiful and functional year after year and help protect the environment. Our products are of premium quality and are certified by a variety of international and national environmental organizations. With the most durable finishes in the industry and the only company to offer a full system of sustainable products for floor care and maintenance, we empower all our customers to achieve the best possible results for their floors. WHY WORK FOR BONA? As we reflect on our heritage and success, we honor the true heart of Bona – our people. With more than 600 employees and a presence in over 90 countries, we are proud of the hard work, dedication, and commitment our team makes every day to live and uphold our business’s core values – passion, performance, and pioneering. At Bona, we’re not just about floors; we’re about building a workplace where you can shine. With over 100 years of expertise, we’re grounded in innovation, teamwork, and sustainability, and we’re always looking for the next layer of talent to help us polish our legacy. When you join Bona, every contribution you make helps create a greener planet and leaves behind a legacy you can stand on. Our commitment to sustainability extends beyond our products. By prioritizing renovation over replacement, we reduce environmental impact while delivering durable and beautiful solutions. Joining Bona means becoming part of a team that’s shaping the future of flooring with care for our planet and the communities we serve. We’re here to help you floor the competition, starting with your next big opportunity. Just like our products, we believe in durability—offering a career built to last. If you’re ready to join a team that values innovation as much as integrity, kindness, and professionalism, let’s bring out the beauty in your career. POSITION PURPOSE The Order Fulfillment Specialist is responsible for the day-to-day processing of warehouse orders and outbound loads for Bona distribution services. This position will work closely with Warehouse Department Heads, Account Services, and Transportation to achieve division objectives while maintaining a focus on customer service and on-time shipping. This individual is highly proficient with Excel and has knowledge of pivot tables and formulas including VLOOKUPs, search functions, and conditional formatting. The Order Fulfillment Specialist will also demonstrate excellent analytical, communication, and organizational skills, high accuracy, and attention to detail and will contribute to a positive team atmosphere. POSITION QUALIFICATIONS AND JOB DUTIES QUALIFICATION AND EDUCATION REQUIREMENTS: • High school diploma and/or equivalent work experience; some college is preferred • 2+ years of experience in Customer Service, Order Entry, or Account Management • Working knowledge of warehouse order flow concepts • Experience with WMS & ERP systems – SoloChain experience is a plus • Highly proficient in Excel with experience with pivot tables, VLOOKUPS, search functions, conditional formatting, etc. • Demonstrates a “hands-on” problem solving approach • Displays effective verbal and written communication and organizational skills, strong analytical skills, and attention to detail • Highly computer literate and able to quickly adapt to various user interfaces JOB DUTIES: • Review special requirements communicated on an order level basis, ensure requirements are applied to all orders upon release, and communicate any changes to appropriate departments within the warehouse. • Review all orders as accurately received into WMS. Prioritize, create loads, and allocate available inventory for processing by warehouse team. • Answer questions regarding order information, shipping issues, and non-technical product information. • Confirm inventory availability, working closely with Supply Chain and Account Services. • Investigate errors to determine root cause and recommend corrective actions. • Analyze non-compliance fines and monthly scorecards to identify trends primarily relating to shipping errors, and work with internal and external teams to implement changes to reduce chargebacks. • Partner with operations on Bona document retention processes and provide requested documents to external departments. • Work with the transportation team on load ready times and scheduling, ensuring the Dock Management System and WMS are in sync for each load. • Provide timely responses to all emails received in both the group email accounts and personal email account. • Assist with and/or lead process improvement projects within the department. • Back-up and support team members during absences and/or heavy volume times. • Attend global training initiatives and maintain sufficient Bona product knowledge. • Develop mutually beneficial, respectful, and effective relationships with peers to ensure seamless coordination between departments, maximize synergy, and maintain a shared vision, strategy, and focus. • Able and willing to work necessary hours to meet all project deadlines, travel when necessary. • Other Duties – Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: • Must be able to remain in a stationary position 25% of the time. • Must be able to bend, climb stairs, and continuously stand or walk 75% of the time. • Must be able to move within the office and plant to reach file cabinets, office machinery, etc. • Must be able to use dexterity to handle small safety equipment and/or hazardous material. • Must be able to lift and carry 15-25 pounds and frequently move equipment weighing up to 40 pounds. • Must be able to communicate effectively by listening and in both written and verbal forms. WORK ENVIRONMENT • Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. • This position regularly requires large amounts of time to be spent using and viewing computer screens and equipment, which generally entails regular and repetitive motions. • May occasionally be exposed to fumes, airborne particles, or chemicals. All safety procedures should be adhered to in each of these situations. EQUAL OPPORTUNITY EMPLOYER Compensation Range: $22.00 to $24.00 per hour Bona offers a competitive total rewards package including 401k with employer match, PTO, medical, dental, vision, life, and disability insurance, career advancement opportunities, and a broad range of other benefits. Learn more about our open positions and employee benefits at https://www.bona.com/en-us/about-bona/work-with-us/ For more information regarding our total rewards package, please see our Employee Benefits Handbook. Please note, benefits are re-evaluated on an annual basis and are subject to change. Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range provided. The compensation range listed above may encompass base salary, performance-based bonuses, and commission opportunities, if applicable. Bona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Bona maintains a drug-free workplace and performs pre-employment drug screens and background verification checks. Job Type: Full-time Pay: $22.00 - $24.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Retirement plan • Vision insurance Application Question(s): • The schedule for this position is Monday-Friday, 10:30 am-7:00 pm. Are you able to work this schedule? • What are your compensation expectations? ($/hour) • Bona maintains a drug-free workplace and performs pre-employment drug screens and background verification checks. Are you willing to undergo a background check and drug screen, in accordance with local law/regulations? Experience: • Warehouse: 2 years (Required) • Order entry: 2 years (Preferred) • Customer service: 2 years (Preferred) Ability to Commute: • Monroe, NC 28110 (Required) Work Location: In person