Bon Secours Mercy Health

Compensation

Full Description

Job Description: • Deploys system and market experience of care strategies, tactics, and behaviors. • Institutes structure and processes that drive standardization of practices and policies across assigned market to continually drive quality and efficiency. • Supports facility leadership by serving as a subject matter expert through data insight and training for understanding of their reports, provides support/guidance and patient experience reporting in appropriate venues/meetings. • Participates in system and market experience of care committees and workgroups to consult and collaborate on system experience of care strategies and initiatives. • Serves as a primary resource providing guidance, coaching, direction, and training to BSMH associates. • Supports market leadership by providing reports, deep dive data drills, and organizes data analytics resources in partnership with regional director for meetings and other requests. • Review EOC KPI targets and data regularly, identifies areas of strength and those with opportunities, drives performance based with collaborating leaders based on results while providing consistent feedback. • Works in conjunction with Experience of Care and Market Leadership to develop market vision and strategic planning and implementation of strategies for patient experience. • Serves, manages, and supports internal and external stakeholders and customers across the continuum of care. • Participates as a team member and is accountable for own work responsibilities within assigned market or initiative. Requirements: • One of the following (required): Education Bachelors, Healthcare, Nursing, or related field (required) • 1 year experience with experience of care/customer relations (required) • 1 year experience in an operational leadership role in a hospital setting (required) Benefits: • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support