Boldyn Networks

Compensation

Full Description

Empowering Connectivity, Ensuring Reliability. Systems Administrator About the role Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer service-oriented Systems Administrator. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. We are One Team and encourage everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. As a System Administrator, your primary duties are to maintain and support customers' IT infrastructure. This role involves creating documentation, installing, configuring, and troubleshooting hardware and software, ensuring the security and efficiency of IT systems, and providing escalation technical support to the helpdesk and/or end-users. What you’ll be doing Installation and Configuration: Set up and configure software, hardware, and network systems. Manage and support virtualization platforms such as Hyper-V and VMware. Administer and support both Windows and Linux servers. Manage and support Microsoft 365 environments and Microsoft Entra (Azure AD). System Monitoring and Maintenance: Regularly monitor system performance and troubleshoot issues to ensure optimal operation. Perform regular maintenance tasks, such as updates, backups, and system upgrades. Utilize ConnectWise Automate for system monitoring and management (beneficial experience). User Support: Provide the helpdesk with escalation technical support and resolve IT-related issues promptly. Provide IT support tailored to the needs of higher education institutions (beneficial experience). Documentation: Maintain accurate documentation of system configurations, procedures, and SOPs. Collaboration: Work closely with the team and other departments to support technology initiatives and projects. Active Directory Management: Maintain and troubleshoot Active Directory environments. What you’ll bring Experience: Previous experience in a similar role or relevant internships (2-3 years+). Skills: Troubleshooting and problem-solving skills. Dependability and flexibility, being on-call or available outside of regular work hours. Knowledge of Active Directory, Hyper-V, and VMware. Experience with Windows and Linux server administration. Experience managing Microsoft 365 environments and Microsoft Entra (Azure AD). Experience with ticketing and RMM tools (e.g., ServiceNOW, ConnectWise toolsets, etc). Excellent problem-solving skills and attention to detail. Proficiency in operating systems (Windows, Linux, macOS), network management, and common IT tools. Strong problem-solving abilities, excellent communication skills, and the ability to work well in a team. Education/Certifications: Associate's degree in Information Technology, Computer Science, and/or industry-recognized certifications such as A+, Network+, Server+, MCSA, MCP, etc. Desirable Qualifications: Firewall and intrusion detection/prevention protocols. TCP/IP, computer networking, routing, and switching. Experience with cloud services (e.g., AWS, Azure, OCI). Knowledge of scripting languages (e.g., PowerShell, Python, TF). Competencies: Technical Proficiency: Demonstrates a foundational understanding of IT systems, software, and hardware, with the ability to learn and adapt to new technologies. Problem-Solving: Effectively identifies and resolves basic technical issues with guidance and support from senior team members. Attention to Detail: Ensures accuracy and thoroughness in documentation and system maintenance tasks. Communication: Clearly conveys information and provides effective support to users and team members, with an emphasis on active listening and responsiveness. Team Collaboration: Works well with others to achieve common goals and support technology initiatives, showing a willingness to learn from more experienced colleagues. Adaptability: Adjusts to changing environments and remains flexible in the face of challenges, demonstrating a proactive approach to learning and development. Customer Focus: Prioritizes user needs and provides timely, effective solutions to IT-related problems, with a focus on delivering high-quality service. Working Conditions: This is a remote, WFH position with occasional requirements to work outside regular hours for system maintenance or emergencies and on-call rotation. About us At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. Why work with us? We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. We also offer: Salary: $65,000-$75,000 Thousands of LinkedIn Learning courses Flexible working opportunities Competitive benefit packages Maternity and Paternity leave Peer recognition program Career development programs Ready to apply? Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started. Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. As we continue to grow, more opportunities to join are becoming available and we're constantly on the lookout for talented people who want to be a part of our journey. If you don't see a suitable role that matches your skills and experience, but you would like us to consider you for future vacancies then why not Introduce yourself? Boldyn Networks is one of the world’s largest neutral host providers, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future. From interconnected transit, venues and enterprises to smart cities and next-generation networks, we enable new possibilities in the way people live, work and play Our employees describing Boldyn Networks in one word...