Boeing

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Boeing Tour Operations Manager Company: Boeing Stores, Inc The Boeing Company is seeking a Boeing Tour Operations Manager to join the team in Mukilteo, WA. Boeing Stores Inc. is a fully integrated global subsidiary of The Boeing Company and internally recognized as the Boeing Brand Experience Team. It is responsible for extending and protecting Boeing's brand through face-to-face and digital brand experiences. Branded merchandise management includes product development and marketing through internal and external global channels, physical retail, mobile, digital, wholesale, internal merchandise support and consumer product licensing. Experiences include multi-site tours (Everett, Renton and Charleston, SC), and Boeing Future of Flight (BFoF). This public attraction offers a variety of immersive and interactive experiences, including the well-known Boeing Factory Tour. Boeing Stores Inc. operates as a business operation with Profit and Loss (P&L) responsibility. The Boeing Brand Experience team is seeking a manager to lead all public and internal tour operations, while prioritizing the delivery of high-quality, engaging and informative tour experiences. Reaching a wide range of stakeholders and customers, this leader will ensure tours align with our brand and business objectives, while maintaining safety and security standards, and continuously improving visitor engagement training, storytelling and operational excellence. Position Responsibilities: • Oversee daily operations of public and internal tours, ensuring adherence to safety, security, and visitor access protocols • Lead, coach, and schedule a team of tour guides to deliver consistent, accurate, and compelling tours • Manage tour operations P&L and business development growth strategy • Partner closely with Communications to develop and refine tour content, scripts, and interpretive elements to communicate Boeing brand, culture, and business priorities • Monitor visitor experience and operational KPIs; collect and analyze feedback to drive continuous improvement and best-in-class tour experiences • Coordinate with cross-functional partners (facilities, security, communications and site operations) to support tour logistics, special tours, and events • Recruit, onboard, and deliver training programs for guides focused on storytelling, customer service, safety, and Boeing subject matter • Represent the tour program as an integrated element of BFoF and Boeing's brand experiences • Contribute to strategic initiatives that leverage tours for brand, recruiting, and stakeholder engagement • Prepare regular reports on tour performance, guest demographics, satisfaction, and program impact Success Metrics • Guest satisfaction / Net Promoter Score (NPS) • Tour attendance vs. capacity utilization • Guide training completion and performance metrics • Growth in strategic bookings (e.g., recruiting events, partner visits) • Reduction in operational issues or visitor complaints • Proficiency with common office software (email, calendar, spreadsheets, reservation systems) • Capability to work a flexible schedule, including occasional weekends, evenings, and special events Core Competencies • Leadership: motivates and develops a front-line team; provides clear direction and feedback • Customer Focus: prioritizes excellent guest experience and adapts to guest needs • Communication: clear, engaging verbal and written communicator • Problem Solving: anticipates and resolves operational issues quickly • Collaboration: works effectively with partners across the enterprise • Attention to Detail: enforces safety, security, and compliance standards Basic Qualifications (Required Skills/Experience): • Bachelor's degree, or equivalent experience, preferably in hospitality, communications, tourism, museum studies, marketing, education, or related field • 1+ years of supervisory or team lead experience in visitor services, tours, hospitality, or related customer-facing operations • Strong oral communication and storytelling capability; comfort presenting to diverse audiences • Demonstrated organizational skills and capability to manage scheduling, logistics, and multiple priorities Preferred Qualifications (Desired Skills/Experience): • 3+ years' related work experience or an equivalent combination of education and experience • Prior experience in budget or P&L management in the public attraction sector Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $93,500 - $126,500 Language Requirements: Not Applicable Education: Bachelor's Degree or Equivalent Relocation: Relocation assistance is not a negotiable benefit for this position. Export Control Requirement: This is not an Export Control position. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E - Verify • E-Verify (English) • E-Verify (Spanish) Right to Work Statement • Right to Work(English) • Right to Work(Spanish)