Bodhi

Compensation

Full Description

Customer Success Manager — High-Growth B2B SaaS (NYC) Location: New York City (hybrid, in-office 4 days/week) Comp: $115-$130K Base, $130K-$145K OTE + Equity (flexible for standout profiles) We’re partnering with a fast-growing, VC-backed B2B SaaS company solving real-world, high-impact problems for complex, regulated customers. The business is scaling quickly and investing heavily in its customer success function as a core growth engine. This is not a support-led CS role. This is a commercial, relationship-driven CSM position for someone who enjoys ownership, ambiguity, and revenue impact. What you’ll be doing • Own a strategic portfolio of 30–50 customers with a meaningful ARR book • Build trusted relationships across multiple senior stakeholders • Lead QBRs / EBRs and drive long-term account strategy • Identify and execute upsell and expansion opportunities • Partner closely with Product, Engineering, and GTM teams • Act as the primary point of accountability for customer outcomes and retention • Operate in a fast-moving environment where you help shape process, not just follow it What we’re looking for • 3–5+ years in Customer Success, Account Management, or a hybrid CS / GTM role • Experience managing enterprise or complex mid-market B2B SaaS customers • Comfortable owning commercial conversations (renewals, upsell, expansion) • Thrives in early-stage environments with shifting priorities • Strong communicator with executive presence • High ownership mentality — you treat your accounts like a business Industry background is not critical. Mindset and capability matter more. This role is not for you if • You prefer renewals-only or support-focused CS • You’re uncomfortable discussing commercial outcomes • You want highly structured days and fixed processes • You’re happy staying in a narrowly defined IC role long-term Why this role stands out • Join a scaling company at an inflection point • Real ownership over revenue and customer outcomes • Exposure to senior leadership and cross-functional decision-making • Clear runway for growth as the company scales • Equity and upside tied to impact, not tenure If you’re a sales-forward CSM who enjoys responsibility, autonomy, and building alongside a high-calibre team — this one is worth a conversation.