BNY

Compensation

Full Description

Serve as the primary point of contact for a selected number of client accounts of limited complexity. Address and resolve routine operational and technical client inquiries, applying problem-solving skills based on experience and precedent. Escalate non-routine or complex issues to appropriate internal teams as needed. Monitor and track client inquiries and issues to support business development and improve client experience. Participate in internal initiatives aimed at enhancing client service and operational efficiency. Collaborate effectively with internal teams to ensure timely and accurate execution of client requests. Bachelor's degree or equivalent combination of education and experience. 0-3 years of work experience preferred, ideally in client services or an operational area. Strong communication skills and ability to deliver excellent client service. Ability to work independently and as part of a team in a fast-paced environment.