BMG Money

Compensation

Full Description

Title: Vice President, Risk Operations Reports to: Chief Operating Officer Location: Miami, FL (Hybrid) / US Remote About the Company At BMG Money, our mission is to provide access to affordable and responsible credit for underserved consumers facing unexpected expenses. We all share one vision— Redefining lending through technology, where underserved individuals can thrive financially through forward-thinking, responsible, and innovative financial solutions. Job Summary The VP, Risk Operations serves as the senior executive responsible for the strategies, processes, teams, and controls that influence delinquency, loss performance, fraud prevention, and recovery outcomes across the customer lifecycle. The leader will ensure all risk operations deliver predictable performance, a strong customer experience, and full compliance with regulatory and investor expectations. This role requires a combination of strategic vision, analytical depth, operational judgment, and the ability to build and manage high-performing teams in a fast-paced environment. Key Responsibilities Lead the transformation toward a predictive and insight-driven risk operation across Collections, Loss Mitigation, Fraud, and Recoveries. Establish a unified operating framework that integrates segmentation, modeling, channel optimization, and agent performance insights. Strengthen BMG’s credibility in the investor marketplace by demonstrating disciplined execution, consistent performance management, and transparent reporting. Oversee early-stage, mid-stage, and late-stage collections strategies and execution across digital and live channels. Deploy segmentation, VAR modeling, intent/willingness models, and channel affinity insights to optimize treatments and improve cure rates. Increase the effectiveness of hardship programs and customer engagement strategies through experimentation and measurement. Lead prevention, detection, and investigation capabilities using a modernized toolset and integrated decisioning framework. Establish consistent protocols for identity verification, behavioral analytics, and fraud case management. Partner with Analytics to continuously refine fraud scoring, rules, and controls. Oversee all post-charge-off activities including recoveries operations, debt sales, and bankruptcy workflows. Ensure timely execution of forward flow and debt sale processes with a focus on ROI, accuracy, and control. Use predictive modeling to optimize recovery strategies and improve net return. Translate analytical models into operational strategies that drive measurable improvements in roll rates, cure, fraud detection, and recovery yield. Partner with the Director of Analytics to ensure data-driven decisioning, dashboarding, segmentation, and treatment optimization. Create a continuous learning environment that tests, measures, and refines strategy in real time. Ensure full adherence to applicable laws, regulations, investor guidelines, and internal policies across all risk operations. Strengthen control environments by establishing standardized processes, documentation, quality monitoring, and governance routines. Work closely with Compliance, Legal, and Internal Audit to proactively mitigate risk and maintain operational integrity. Lead and mentor a team that includes the Director of Collections, Director of Recoveries, Senior Manager of Fraud, and future leaders across analytics-driven treatment strategy. Build a culture of accountability, urgency, data-driven decisioning, and performance excellence. Develop leadership maturity across the organization and deepen partnership credibility with the investor marketplace. Qualifications 12+ years of leadership experience in Risk Operations, Collections, Loss Mitigation, Fraud, or related domains within fintech, consumer lending, or financial services. Strong analytical background and experience applying segmentation, modeling, and experimentation to operational strategy. Demonstrated success managing large operations teams in high-growth or transformation environments. Expertise in compliance, controls, and regulatory expectations related to collections, credit reporting, consumer communications, and fraud operations. Exceptional leadership presence with the ability to influence executive teams, regulators, and investor partners. Ability to balance strategic vision with disciplined execution and urgency.