Blumira

Compensation

Full Description

About Blumira and Our Culture By making detection and response rapid, simple, and affordable, we can help organizations of all sizes - especially small and medium-sized businesses - which have been neglected, priced-out, or, simply—failed—by existing solutions. In helping them, we help their customers, and, overall, make the Internet a safer place. We have a platform, a vision, and a team that can turn the tide. To realize our vision, we're looking for inquisitive and driven teammates. Become part of a friendly and supportive team that embraces who you are and offers you the opportunity to help build and scale the tech security scene and to learn and grow with experienced SaaS security leaders. You will have the ability to make a big impact in Blumira’s Customer Experience (CX) organization and take Blumira to the next level! About the Opportunity This is a multi-functional role for someone who’s passionate about helping others to protect their organization’s security to the fullest extent possible. Security Operations Analysts work closely with our customers to make sure they know their security is in good hands with Blumira, through performing Security Information and Event Management (SIEM) duties, security analysis, and technical support. Key Responsibilities Deliver exceptional support experiences for our customers through advanced security expertise and thoughtful, empathetic communication Serve as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharing Work closely with our customers to provide expert-level advisory services on complex security questions and product issues Lead troubleshooting efforts with customers and perform advanced log analysis to provide comprehensive context around security incidents Be on-call for rare critical security incidents and help lead response efforts Actively contribute to incident responses and help propose technical solutions Share your deep technical expertise across all levels of the Security Operations team, our customers, and colleagues throughout the organization Work closely with the Incident Detection Engineering team to triage critical and high priority security incidents Provide leadership and mentorship during security events Drive Security Operations team efficiency through process creation, optimization, and innovative feature ideas Work on special projects and initiatives to expand team skillsets and capabilities Regularly contribute to team content creation including how-to articles, documentation, and blogs Serve as a sought-after resource among team members for complex technical challenges Actively advocate for customers throughout the organization Required Key Skills and Qualifications Successful candidates will have: 5+ years of experience working in cybersecurity roles with progressive responsibility Demonstrated advanced expertise in cybersecurity with steadfast curiosity for learning new attack vectors, threats, and security frameworks Strong proficiency in Windows endpoint security and vulnerability management Comprehensive knowledge of industry-adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.) Extensive experience with SIEM platforms and SOC operations Strong grasp of SQL with ability to write complex queries Excellent written and verbal communication skills with ability to communicate effectively across all departments Experience with Zendesk or similar support ticketing software Deep understanding of how nearly all aspects of security applications work Ability to handle customer-reported issues with minimal guidance from peers Ability to work at a fast pace while maintaining high quality, analyzing complex information and responding to customers in a timely manner Strong big-picture thinking, understanding how every customer interaction impacts their broader experience Ability to work independently and lead initiatives with minimal direction Leadership qualities including mentoring capabilities and positive team influence Quality of character, including a strong desire and eagerness to help others and advocate for customers Proficiency with productivity tools (Google Workspace, Zoom, Slack) and ability to master specialized software platforms Consistently meets or exceeds KPIs and responds to tickets well above SLA guarantees Understanding of team processes and ability to help others follow them accurately Preferred Qualifications: Experience with Regex, GCP, AWS, and/or Kibana Mastery of BigQuery and/or advanced analytics platforms Education in IT/Computer Science or Cybersecurity Industry certifications (CISSP, GCIH, GCFA, or similar advanced certifications preferred) Experience with process improvement and team leadership Track record of contributing to technical content and knowledge sharing Core Competencies: Strong understanding of company and departmental objectives (OKRs) Excellent collaboration skills with Engineering and Customer Experience departments Ability to engage in thoughtful QA processes and provide constructive feedback Demonstrates company core values consistently Maintains awareness of team structure and contribution to organizational goals Location: Must currently reside in the US Pacific Time Zone Perks and Benefits: Competitive compensation and stock equity plan Unlimited PTO A flexible work environment that supports working from home Comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a company sponsored pre-tax retirement savings program Salary: $90,000 - $120,000 Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. This position requires prolonged periods of sitting at a desk and working on a computer. This position may require occasional travel. The frequency and duration of travel will vary depending on business needs. Blumira is an inclusive employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.