Blue Shield of California

Compensation

Full Description

Your Role The End-to-End Member Experience Transformation and Health Plan Correspondence Output Management team is positioned to radically improve how we communicate with customers, aligning with our mission to make complex healthcare simple. The Strategic Planning & Performance Principal will report to the Senior Director and lead stakeholder engagement internally and with vendors, driving quality interactions, transparency, and performance oversight. This role requires solving complex challenges through innovative, scalable, and sustainable solutions, operating cross-functionally to meet success criteria while building a strong community of practice and standards across the transformation portfolio. Candidates must demonstrate proven business process, analytical, interpersonal, and communication skills, with the ability to work independently and execute flawlessly. Your Work In this role, you will: • Be responsible for planning and implementation of complex programs spanning across business areas which include encompass multiple projects, initiatives, and where analysis requires evaluation of intangible variance factors • Ensure strategic direction of program is in line and designs strategies for alignment with goals and objectives • Be responsible for facilitating annual strategic planning process • Work in conjunction with financial partner’s complete business planning and forecasting • Manage budget planning as part of the annual budget cycle • Operate at a strategic business level to ensure projects/programs are in line with Blue Shield of California strategic goals • Consult with all levels including senior management, make recommendations, and influence decision-making • Leverage cross-functional internal and external relationships to drive initiatives forward • Plan and implement multiple monthly business reviews spanning across business areas, vendor services, and output functions • Determine key business issues, develop effective action plans and implement successful conclusions within monthly business reviews • Provide consistent work planning, communications and assessments of contract compliance gaps of vendors to minimize overall risk • Maintain records of process and control validation to support internal and external audits of BSC in addition to those functions delegated to our vendors • Serves as primary contact for internal and external audits that arise • Coordinate responses and resolutions/escalation inquiries • Responsible for ensuring consistency and sustainability of governance program across all output vendors • Responsible for cross-functional support, development and oversight of monthly vendor scorecards and quarterly business reviews (or QBRs) • Implement and create standardized reports for leadership to track compliance, audit results and overall risk • Must be able to review and analyze various metrics and offer solutions to improve results • Responsible for participating in any compliance, audit, oversight or regulatory committees Your Knowledge and Experience • Requires a bachelor’s degree or equivalent experience • Requires at least 10 years of prior relevant experience • Strong internal and external customer focus is a must • Outstanding conceptual, analytical, and problem-solving skills • Advanced skills in analytics / tool design with a record of implementing process tools and/or decision support mechanisms • Strong written and verbal communication, planning and organization skills • Mastery level PowerPoint and Excel skills a must • Must be detail, deadline and results-oriented • Must have excellent problem-solving skills • Must be proactive and exhibit initiative • Demonstrates exceptional interpersonal skills - able to work with a variety of individuals and teams • Ability to adapt to rapidly changing demands; thrives in a dynamic environment ABOUT THE TEAM About Blue Shield of California As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals. Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us! Our Values: • Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. • Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives. • Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. Our Workplace Model: At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce. Two Ways of Working: • Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions: o Member-facing and approved out-of-state roles remain remote. o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits. o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being. • On-Site: Work from a business unit-approved office an average of four (4) or more days a week. Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day. Equal Employment Opportunity: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.