Blue Shield of California

Compensation

Full Description

Job Description Your Role The Stellarus Customer Success Team drives customer value realization and long-term adoption of Stellarus solutions through strategic partnerships, delivering proactive guidance, and ensuring measurable business outcomes. The Strategic Account Manager, Customer Success will report to the Senior Director, Customer Success. In this role you will lead our partnership with Blue Shield of California, orchestrating alignment between business, product, and technology teams to deliver measurable impact. Your mission is to embed Stellarus as an indispensable technology partner by deeply understanding Blue Shield of California's business, aligning our solutions to their strategic objectives, and delivering quantifiable clinical and financial outcomes. This role requires a rare blend of strategic acumen, deep healthcare industry expertise, commercial ownership, and executive-level relationship management. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Responsibilities Your Work In this role, you will: • Voice of the Customer: Represent client needs across Product, Technology, and internal teams, translating feedback into actionable insights that shape roadmap and platform evolution • Product & Technology Alignment: Collaborate with Product and Technology teams to prioritize features, manage integrations, ensure scalability, and meet compliance standards • Account Team Leadership: Lead cross-functional account teams to deliver seamless solutions, proactive support, and a world-class customer experience • Executive Partnership: Develop and execute multi-year strategic account plans aligned with client business goals, fostering executive-level engagement • Business Reviews & Advocacy: Lead quarterly executive reviews with performance insights and roadmap updates, while serving as a trusted advisor on industry trends and best practices • Workflow Mastery & ROI: Understand client workflows to proactively identify and quantify solution ROI • Adoption Strategy: Partner with stakeholders to drive broad and deep user adoption through tailored enablement strategies • Value Communication: Translate complex data into compelling narratives for both technical and business audiences • Account Health & Growth: Own gross and net revenue retention, identifying upsell/cross-sell opportunities that align with evolving client needs • Renewal Leadership: Lead renewal strategy and execution, ensuring favorable terms and sustained partnership Qualifications Your Knowledge and Experience • Requires a bachelor degree or equivalent experience • Requires a minimum of 10 years of prior relevant experience • Requires extensive healthcare experience in customer success, strategic account management, or healthcare consulting, including managing complex, multi-million-dollar relationships with U.S. health plans-preferably Blue Shield of California, with a strong understanding of not only the business relationship but also the technical, operational, product, and support components-everything required to make a health plan succeed • Requires demonstratable experience leading core account management functions while overseeing technology initiatives, partnering with product and technology teams to deliver complex solutions • Requires technical expertise in both product and software development lifecycles with proficiency in CRM and analytics tools like Salesforce • Requires experience in building trusted relationships with C-suite executives, with the ability to take complex data and create an impactful story for decision making • Fast-paced, start-up experience with a proactive, client-focused approach preferred About the Team About Stellarus and the Ascendiun Family of Companies Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors. Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company. Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members. To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals. Our Values: At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings. Our Workplace Model: At Stellarus and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce. Two Ways of Working: • Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions: o Member-facing and approved out-of-state roles remain remote. o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits. o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being. • On-Site: Work from a business unit-approved office an average of four (4) or more days a week. Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day. Please click here for further physical requirement detail. Equal Employment Opportunity: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.