Blue Cross Blue Shield of Michigan

Compensation

Full Description

IntroductionWith more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust. Overview Responsible for planning, organizing and managing an assigned business unit. Operate within broad objectives to ensure optimum utilization of resources; adapt business unit plans and priorities to address resource and operational challenges. Evaluate policies, procedures and business unit goals to make decisions and solve problems. Responsibilities • Manage activities of a department including, but not limited to planning, problem solving, staff development and communication. • Manage the evaluation of new and existing business processes to identify areas of opportunity and execute on business unit objectives, supporting continuous improvement. • Lead, direct, evaluate and develop the work of assigned employees. • Responsible for special projects, programs and initiatives to ensure successful delivery of business outcomes. • Provide effective and efficient solutions to complex business problems • Ensure that day to day business unit operations align with organizational objectives. Requirements • Bachelor's Degree in a related field is required. Master's Degree in a related field is preferred. • Five (5) years of experience in a related field is required. • Previous experience leading projects and/or teams is required. • Ability to effectively lead, coach and develop team members. • Ability to work effectively in a team environment. • Strong organizational, planning, analytical, and problem-solving skills. • Working knowledge of corporate organizational structures, including functional responsibilities. • Strong verbal, written communication and interpersonal skills. • Ability to manage multiple priorities concurrently. • Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment. • Ability to interface and present to all levels of the organization. • Ability to build relationships and work collaboratively with cross-functional teams. Departmental Preferences: • Strong Financial Acumen • Proven Experience in Call Center Operations • Strong Project Management experience