Blue Cross and Blue Shield of North Carolina

Compensation

Full Description

Job Description Are you ready to make an impact and help shape the future of how we work? We’re hiring two Sr. Business Operations Advisors, each with a unique focus: Digital Tooling & Marketing Intelligence – Lead analytics, dashboards, digital platforms, and reporting that turn business and marketing data into actionable insights. Process & Operational Enablement – Lead process design, documentation, governance, and facilitation to ensure teams execute work consistently and efficiently. Both roles will partner with leaders to develop strategic plans, analyze data and budgets, deliver insightful reporting, and lead special projects that make a real impact. What You’ll Do Business and Strategic Planning Build and facilitate repeatable and company-focused strategic planning processes that include confirmation of continued relevance, progress evaluation and communication to affected stakeholders. Lead the coordination, planning and facilitation of various departmental/divisional events (i.e. Departmental Summits, All Hands Meetings, Leadership Planning Sessions, staff meetings) to make them more effective, purposeful and outcomes based. Manage the overall workforce plan and staffing models, taking into account multiple and interrelated initiatives to either increase or decrease headcount, each with their own set of success criteria/outcomes, budget, and duration. Responsible for tracking employee hires by budget & competency, per the Strategic Plan and other key inputs. May produce segment business plans and analysis under guidance from Segment Lead. Facilitate the adoption of standard operating procedures and processes for the department and assist with the communication and education of new SOPs outside of the department. Facilitate change management work to support business and process improvements and overall departmental/divisional effectiveness. Project Management Lead special projects for the department/division/segment as assigned. Possible duties could include: Evaluation of potential opportunities and recommendations to reduce costs/improve efficiencies Review and evaluation of best or next practice opportunities for potential adoption Develop recommendations based on important industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization. Serve as lead on engagements with external entities (i.e. consultants) and coordinate data gathering and research efforts based on the direction of leadership. Manage tracking of initiatives/projects for the department/division/segment and independently create presentations of initiative/project progress for varied audiences, which may include ILT and Senior Leadership. Data Analysis/Reporting Consolidate and standardize data analysis and reporting for relevant business operations. Provide analysis and insights for proposed strategic initiatives by leveraging unique perspective on the end-to-end operations of the segment, department or division. Coordinate departmental/divisional budget analysis, provide input into and monitor budget forecasts and review progress against administrative cost reduction goals Track and evaluate goal progress, including data collection and analysis of key performance metrics (KPIs) Business Partnerships Improve and strengthen business partnerships and stakeholder relationships for the department/division through focus on proactive communications, relationship building, and process improvements Facilitate the completion of the Annual Report, CEO/Board reports, and other marketing/communication opportunities with a focus on partnering to deliver communications that are relevant and oriented to specific business partnerships both internal and external. Provide input and recommended strategy for leadership’s public speaking engagements and/or industry Board or committee meetings. Coordinate and manage vendor relationships as required by business operations’ needs. What You Bring Bachelor's degree or advanced degree (where required) 5+ years of experience in related field. In lieu of degree, 7+ years of experience in related field. Bonus Points Analytical and strategic mindset with the ability to translate data and insights into clear business recommendations. Digital tooling and reporting experience (Power BI, Tableau, dashboards, or similar platforms). Process improvement and facilitation experience, including Lean, Six Sigma, or operating model design. Strong executive communication and stakeholder management skills. Experience driving adoption of new tools, processes, or ways of working What You’ll Get The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community. Work-life balance, flexibility, and the autonomy to do great work. Medical, dental, and vision coverage along with numerous health and wellness programs. Parental leave and support plus adoption and surrogacy assistance. Career development programs and tuition reimbursement for continued education. 401k match including an annual company contribution Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $89,174.00 - $142,679.00 Skills Business Operation Management, Change Management, Client Vendor Relationship, Microsoft Power Business Intelligence (BI), Operations Management, Organizational Strategic Planning, Partnership Strategy, People Management, Process Improvements, Staffing Operations, Strategic Consulting, Tableau (Software) About Us It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. Authorization to Work in the United States We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español. Request Accommodations Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at HR.Staffing@bcbsnc.com. For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming