Blue Cross and Blue Shield of Kansas, Inc.

Compensation

Full Description

The Operations Data Analyst is part of the Customer Success and Operational Analytics team and is responsible for transforming customer interaction, experience, and operational data into actionable insights that support departmental and division-wide decision making. This role identifies, extracts, analyzes, and models data to inform strategy, forecasting needs, and process improvements. The analyst collaborates with subject matter experts and leaders to develop clear, business-focused visualizations and provide analytical storytelling that explains key patterns, trends, and implications. Success in this position requires analytical precision, adaptability, and the ability to manage multiple projects in a dynamic environment. "This position is eligible to work onsite or hybrid (9 or more days a month onsite), or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment." Why Join Us? Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave. Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities. Dynamic Work Environment: Collaborate with a team of passionate and driven individuals. Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans. Stability: 80 years of commitment, compassion, and community Lead and Inspire: Guide and mentor your team to achieve their full potential and success. Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning. Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity. Compensation $85,600.00-$107,000.00 Annually Exempt 16 Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas. What you'll do Responsibilities • Data Collection & Management: Gather and maintain large datasets from various sources, ensuring accuracy and integrity. • Data Analysis: Perform detailed data analysis, including statistical and trend analysis, to identify patterns and insights that can drive business decisions. • Reporting: Develop and present comprehensive reports, dashboards, and visualizations to communicate findings and recommendations to stakeholders. • Collaboration: Work with cross-functional teams to understand their data needs and provide analytical support for projects and initiatives. • Data Quality: Monitor and ensure the quality of data, identifying and addressing any discrepancies or issues. • Tool Utilization: Utilize data analysis tools and software (e.g., SQL, Excel, Python, R, Tableau, Power BI) to manipulate and analyze data. • Process Improvement: Identify opportunities for process improvements and efficiencies in data handling and analysis. What you need Knowledge/Skills/Abilities • Technical Skills: Proficiency in data analysis tools and languages (e.g., SQL, Excel, Python, R). Experience with data visualization tools (e.g., Tableau, Power BI). • Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data and present clear, actionable insights. • Communication: Excellent verbal and written communication skills, with the ability to convey complex information in an understandable manner. • Attention to Detail: High level of accuracy and attention to detail in data analysis and reporting. • Collaboration: Ability to work collaboratively with strong interpersonal skills and a proactive attitude. • Demonstrates analytical curiosity and a natural tendency to probe deeper into data, noticing patterns, outliers, and emerging themes that may not be immediately apparent. Education and Experience • High school diploma or equivalent required. Bachelor's degree in business, mathematics, statistics, computer science, or a similar discipline preferred. In lieu of degree, minimum of five years' experience as a data analyst required. • Experience using data analysis, visualization, or customer experience platforms such as Tableau, Tableau Prep, Power BI, Excel, Qualtrics, or cloud-based environments such as Azure preferred. • Experience working with operational, customer service, or business process data in a professional environment preferred. • Experience working with data in a healthcare-related environment, especially in a health-payer or health-insurance setting preferred. Benefits & Perks • Base pay is only one component of your competitive Total Rewards package: • Incentive pay program (EPIP) • Health/Vision/Dental insurance • 6 weeks paid parental leave for new mothers and fathers • Fertility/Adoption assistance • 2 weeks paid caregiver leave • 5% 401(k) plan matching • Tuition reimbursement • Health & fitness benefits, discounts and resources Our Commitment to Connection and Belonging At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law. Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.