Blue Chip Talent

Compensation

Full Description

We are seeking a Digital Support Specialist to provide external-facing application and product support for automotive dealers and retailers. This role supports digital tools used to drive vehicle sales, including websites, lead management systems, CRM-adjacent tools, and digital marketing platforms. You will be supporting SaaS or web-based digital products that own issues end-to-end and working directly with customers. What you will be doing: • Dealer-facing Tier 2-style application support • Troubleshooting digital sales and marketing platforms • Managing and owning cases from intake through resolution • Coordinating with vendors and internal teams to resolve complex issues • Support Dealer websites and digital storefronts • Act as the primary technical and product support contact for dealer customers and vendors • Partner with vendors and internal teams to investigate and escalate product issues • Utilize ticketing and CRM systems to track issues and identify trends • Review and process lead credit or reimbursement requests when applicable • Support product pilots, launches, and User Acceptance Testing (UAT) Required Skills: • 3+ years in a Dealer support role providing application support and digital support • Automotive dealer support is a strong plus but not mandatory • Comfortable supporting external customers, not internal employees • CRM or lead management tools is needed