Bloodworks Northwest

Compensation

Full Description

Formerly Puget Sound Blood Center and Lane Blood Center, Bloodworks is backed by more than 70 years of Northwest history and 250,000 donors. A national leader in transfusion medicine, Bloodworks has been chosen to serve more than 90 hospitals in Washington, Oregon and Alaska – partnering closely with local hospitals to deliver the highest level of patient care. Patients with traumatic injuries, undergoing surgeries or organ transplantation, or receiving treatment for cancer and blood disorders all depend on our services, expertise, laboratories and research. We are local, nonprofit, independent, volunteer-supported and community-based. We have a fantastic new job opportunity for an IT Security Analyst II at Bloodworks Northwest. As a member of the Information Technology department, the IT Security Analyst II position supports Bloodworks' cybersecurity by monitoring, analyzing, and responding to security events and incidents; assisting with the daily operations of security tools and technologies; maintaining documentation; and ensuring compliance with established security policies and procedures. Works closely with senior security staff and consultants to identify potential threats, escalate incidents, and contribute to the continuous improvement of Bloodworks' security operations. Principal responsibilities include, but are not limited to, being a member of the Information Technology department: • Professional Conduct: Exhibit respect and a problem-solving mindset in all interactions to foster a positive work environment. • Effective Communication: Ensure clear, concise communication, both orally and in writing, to foster mutual understanding with colleagues and users. • Professionalism: Maintain a professional appearance and demeanor at all times, demonstrating the Information Technology department's values. • Quality Service: Commit to delivering the highest level of service, continuously seeking to improve and enhance client satisfaction with IT support. • Team Support: Collaborate effectively with team members, contributing to a supportive and successful work environment through mutual assistance and shared goals. Principal responsibilities include, but are not limited to, those as an IT Security Analyst II: • Monitor Security Alerts and Events: Identify and resolve problems, often anticipating issues before their occurrence; use existing endpoints and network monitoring tools to detect suspicious activity across networks, systems, and applications. • Provide Incident Response: Identify, investigate, and escalate security incidents in accordance with established processes and procedures. • Perform Log Analysis: Review system and application logs to identify anomalies or indicators of compromise. • Support Vulnerability Management: Lead efforts in vulnerability detection and remediation with a primary focus on endpoint systems. • Security Policy Management: Provide subject matter expertise in systems security policies, standards/practices, protocols, and technologies. • Maintain Security Tools: Configure, deploy, maintain, and support security tools. • Document Security Incidents and Procedures: Keep accurate records of incidents, resolutions, and operational procedures. • Perform Account Reviews: Support periodic audits of user accounts and permissions to ensure adherence to least-privilege principles. • Support Security Awareness Training: Lead the organization's security awareness training program. • Patch Management Support: Assist operations teams with patch management for systems. • Email Protection: Assist with email protection efforts. • Collaborate with IT teams: Work with other IT teams to ensure security policies are followed and assist in troubleshooting. • Ticket Management: Efficiently create, evaluate, prioritize, and maintain the appropriate status for all incidents and service requests documented in the IT ticketing system. Use the Knowledgebase to guide troubleshooting and resolution. • Knowledgebase and Documentation: Contribute to the creation and maintenance of Knowledgebase articles and self-service guides to enhance user independence and reduce future support requests • Professional Development and Compliance: Stay up to Date with current industry best practices and emerging technologies to continuously improve service quality. Adhere to all applicable Standard Operating Procedures (SOPs) and regulatory requirements. • Fully participate as a member of the Information Technology and Bloodworks teams by ensuring interactions with colleagues promote collaboration and effective communication. • Additional Duties and Project Work: Perform assigned duties, demonstrating flexibility and a willingness to support the team and the organization's changing needs. • Policy and Procedure Compliance: Comply with all applicable Policies and Standard Operating Procedures (SOPs) as written. REQUIREMENTS:EDUCATION & EXPERIENCE: • A high school diploma or equivalent is required. An Associate's degree (or a Bachelor's degree) or an equivalent combination of education and work experience in information technology is preferred. • 3+ years of cybersecurity experience in an enterprise network required. • Experience working in an enterprise network supporting such systems or platforms as endpoint detection and response (EDR), email protection (spam filtering, encryption configuration, etc.), network scanning, data loss protection (DLP), identity and access control, as well as web application firewalls (WAF). • A strong understanding of Microsoft Windows in an enterprise environment is required. Linux experience is considered a plus. Familiarity with IBM iSeries platforms is also considered a plus. Scripting experience is not required, but is regarded as a plus. • Familiarity with security policy frameworks (e.g., NIST, CMMC, GDPR) • CompTIA A+, Network+, and Security+ certifications are preferred. Certified Ethical Hacker (CEH) or similar certifications are considered a plus. Specific job skills include, but are not limited to: • Customer Service Excellence: Demonstrated Ability to deliver outstanding customer service. Capable of maintaining a professional demeanor in stressful situations and managing multiple customer requests simultaneously. • Interpersonal and Communication Skills: Exceptional interpersonal skills with proficiency in both oral and written communication. Ability to effectively translate between business needs and technical requirements, ensuring a clear understanding across all levels of the organization. • Technical Proficiency: Strong foundational knowledge in IT security principles, with a preference for candidates holding CompTIA A+, Network+, and Security+ certifications. Strong experience with Windows environments, both servers and workstations, required; familiarity with Linux and IBM iSeries is a plus. • Analytical and Problem-Solving Skills: Excellent analytical and problem-solving abilities. Must be adept at analyzing situations, identifying issues, and proposing practical solutions. • Teamwork and Collaboration: Demonstrated Ability to work well both independently and as part of a team. Emphasizes mutual support, cooperation, and the achievement of shared goals. • Adaptability and Learning: Openness to learning new technologies and staying updated with current industry best practices—Ability to adapt to changing priorities and work conditions. • Required mental activities involve continuous use of teamwork and problem analysis. Required mental activities used less frequently include interpersonal skills, and the Ability to read, write, speak and comprehend English (all used frequently); decision making, creativity, customer service, independent judgment and/or independent action, the performance of basic mathematics, and the performance of accurate proofreading and correct spelling (all used occasionally); and the use of discretion, presentations/teaching, problem analysis, negotiation, mentoring, the performance of basic mathematics and programming, and the performance of advanced programming (all used rarely). • Required physical activities include frequent standing, walking, talking, reaching, feeling, hearing, and handling, as well as repetitive hand and wrist motions. Required physical activities used less frequently include stooping, sitting, bending, and repetitive foot motions (all used occasionally); and kneeling, crawling, and climbing (all used rarely). • The Ability to push, pull, and lift an average of 15 pounds throughout the day is required, as is the Ability to carry an average of 10 pounds. WORKING CONDITIONS: • Telecommuting is not offered in this role initially; it is an occasional, not permanent, condition. • Primarily based in an office setting, with occasional travel required to other locations for support or project activities. • Occasional overtime may be required to support critical projects or operational demands. • Job conditions to be expected include extensive close work with computers and monitor use (frequent), travel (occasional), some overtime, on-call emergency status, sleep deprivation, and evening meetings (rare)—Ability to work scheduled holidays and weekends as assigned. • As this is an essential position to Bloodwork's operations, incumbents should be prepared to work extended and/or consecutive shifts, and possibly at a different location, during periods of inclement weather or other emergencies. • Bloodwork is a community-supported non-profit organization. As such, the incumbent can expect to work with volunteers from time to time. • When working at a Bloodworks location, this position has indirect exposure to bloodborne pathogens. Benefits and Perks: Employees regularly scheduled for 24+ hours per week are covered by medical, dental, vision, and life insurance, with family coverage also available. Also able to participate in retirement plans (401a & 403b), consolidated paid leave program (4.8 – 6.8 weeks of time off accrued per year, based on length of service), subsidized transit program, and educational reimbursement. Candidates hired from outside of our service area may be eligible for a relocation assistance bonus* • Conditions apply PPE2500 Bloodworks Northwest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.