Blenderbox

Compensation

Full Description

Blenderbox is seeking a seasoned User Research Strategist to lead a discovery engagement for one of our public-sector clients. This role will drive the research, facilitation, analysis, and strategic recommendations that inform the direction of a complex digital platform. You'll work closely with our Project Manager, UX/UI Designer, and Technical Product Manager to ensure the discovery work is rigorous, user-centered, and grounded in organizational realities. This is a US-based remote contract position with an anticipated timeline of 6-8 weeks in Q1 2026. What You'll Lead This role is responsible for the core discovery activities that require deep expertise in research, facilitation, and strategy. Your primary focus will be: Stakeholder Engagement & User Research (Majority of the Scope) • Plan and conduct stakeholder interviews across multiple teams and roles • Facilitate cross-functional sessions to uncover needs, workflows, gaps, and areas of opportunity • Conduct user interviews or evaluative research as applicable • Analyze inputs to identify themes, insights, and problem areas Synthesis & Strategic Framing • Develop clear findings, insights, and opportunity areas • Map workflows, journeys, and service touchpoints • Translate research into frameworks that support decision-making Workshops & Alignment Activities • Design and facilitate workshops to validate findings, refine direction, and align stakeholders • Prepare materials, run the sessions, and synthesize outcomes • Partner with the Project Manager and UX/UI designer on facilitation planning and outputs Discovery Deliverables You'll play a central role in preparing key outputs, including: • A findings + insights report • Strategic recommendations and rationale • Early conceptual direction and prioritization • A roadmap-style view of next steps • A synthesized presentation deck for leadership Audit Participation (As Needed) The project includes content, workflow, UX, and accessibility audits that are supported by internal team members. You may: • Assist in reviewing and interpreting audit findings • Contribute to synthesis when audit insights intersect with research themes • Lead specific audit activities if relevant to your experience Early Alignment Support (As Needed) While the Project Manager will lead most early alignment activities, you may support: • Clarifying research questions • Defining user groups and stakeholder dimensions • Shaping the discovery plan Who We're Looking For • Significant experience leading UX research and strategic discovery initiatives • Strong portfolio of complex, multi-stakeholder research projects • Demonstrated ability to synthesize ambiguity into clarity and document findings • Excellent facilitation skills — especially remote workshops • Strong writing and communication abilities for client-facing deliverables • Experience with public-sector, nonprofit, or large institutional environments is a plus • Comfortable partnering collaboratively with UX, PM, and technical roles • US Citizen or authorized to work in the US. Tools + Collaboration Experience using and creating deliverables in tools such as: • Figma / FigJam • Miro • Zoom-based remote facilitation • airtable • google suite • Standard research documentation workflows You'll be embedded in our cross-functional team and supported by a dedicated Project Manager throughout the engagement. How to Apply If this seems like a good fit for you, please apply via the link. Please share: • Your resume or portfolio • A summary of your relevant experience • Please include your hourly rate No Recruiters, please. About Us Blenderbox is a human-centered design and technology agency. We work with governments and organizations to improve their products and services.