Storable

Compensation

Full Description

Payments Operations Program Manager We are seeking a Payments Operations Program Manager to drive cross-functional initiatives that ensure the smooth operation and evolution of Storable's integrated payments platform. This role sits at the center of multi-team coordination, change management, and operational execution, serving as a bridge between Payments, Product, Engineering, Finance, and external partners. The ideal candidate thrives on translating business needs into operational workflows, guiding teams through change, and ensuring that new products and processes are seamlessly integrated into day-to-day operations while also being an individual contributor in day-to-day tasks. What you will do every day • Coordinate cross-functional initiatives across Payments, Product, Engineering, Finance, and other internal teams to ensure seamless implementation of new processes, pricing structures, and product changes. • Assist with day-to-day operational work in the payment ops team • Lead structured change management efforts, including planning, communication, and execution strategies that minimize disruption and maximize adoption of new workflows. • Serve as the central point of coordination for adapting new products and features into existing operational frameworks, ensuring alignment between business requirements and technical execution. • Report, track, and implement improvements that maximize revenue, operational efficiency, and timely issue resolution. • Partner closely with our Product team and external payments providers to resolve payment issues, track partner changes, and ensure smooth integrations. • Lead weekly stakeholder meetings, driving alignment and accountability for issue resolution and project progress. • Recommend, scope, and implement process and system improvements to enhance efficiency, measurability, and scalability of day-to-day operations. • Collaborate with Business Analysts and Finance to review and analyze the payments portfolio across all Storable payment providers. • Project manage and coordinate pricing changes or other large-scale initiatives, ensuring timely execution across all impacted teams. • Keep Payments leadership regularly informed of critical issues and progress updates, and communicate proactively with internal customers about changes or escalations. • Act as an escalation point for payment partner issues, driving resolution while balancing vendor management and internal team needs. • Develop and maintain internal and external policies, standards, processes, and templates for vendor engagement and cross-team collaboration. • Troubleshoot vendor issues and lead resolution efforts related to vendor policies, contracts, requirements, and communications. What you need to bring to the table • 5+ years of relevant payments experience, ideally in an operational or project management capacity. • Proven ability to drive cross-team projects, aligning multiple stakeholders with competing priorities. • Experience managing change management processes and introducing new products or systems into existing operational environments. • Deep understanding of the electronic payments ecosystem with emphasis on card processing. • Exceptional verbal and written communication and presentation skills, with the ability to engage at all organizational levels. • Strong organizational skills with the ability to coordinate, prioritize, and execute on objectives with minimal oversight. • Leadership, critical thinking, and decision-making skills. Bonus points • Familiarity with payments pricing structures and provider reporting formats. • Salesforce experience. • Familiarity with back-office operations of providers such as Worldpay, Stripe, etc. • Experience working at an ISO or Payment Facilitator. All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At Storable, we're redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com. At the heart of Storable is our "Win More" culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before. Benefits and Perks: • Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. • 401(k) match after 60 days, 100% vested after 1 year. • Employer contribution to your HSA, plus an HRA to help offset your deductible. • Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation policy. • Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. • 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. • 8 hours of Rest, Relax, Recharge time to care for your mental health. • Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops • Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. • 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. • Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. • $50 monthly home data stipend, plus a home office sign-on bonus of $250. • Fertility care support options to help in your journey towards parenthood. • Access to financial experts to help you make informed decisions and achieve your financial goals. • Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: • Official Communication: All genuine communication from Storable will come from official email addresses, ending in "@storable.com." Be cautious of any communication that doesn't match this criteria. • No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it's a red flag. • Verification: If you're uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification. Your security and trust are paramount to us. If you suspect you've been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com