Blackstone Consulting, Inc.

Compensation

Full Description

Pay: $115,000 per year Job Description: Description/Job Summary: The Regional Healthcare Security Manager is responsible for overseeing the security operations and programs within a healthcare facility. Their primary objective is to ensure the safety and protection of patients, staff, visitors, property, and other assets, while maintaining compliance with relevant regulatory requirements. This role requires strong leadership skills, excellent problem-solving abilities, and a deep understanding of security protocols within the healthcare industry. Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status The Security Operation Center Dispatcher/Operator is directly responsible for answering telephones, acknowledging alarm signals, monitoring video recording devices as assigned throughout the assigned Service Area, and providing the information to the Security SOC Administrator, supervisor and officers accurately. The SOC Dispatcher/Operator is also responsible for documenting incidents (including names, actions and times) on the Daily Activity Report. The SOC Dispatcher/Operator responds to security needs of assigned healthcare facility, its agents or contractors and BCI personnel. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Assist with the protection of staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace Essential Functions SECURITY OPERATIONS Access Control • Oversee badging creation for clients, guests, patients, and visitors • Control access to high-risk locations • Perform emergency lock-downs as required • Manage security of IT rooms and equipment Incident Management • Ensure the delivery of high-quality incident reporting within CORE system • Reconcile Violent Incident Reports with Security Incident Reports (only in CA & WA)Respond and/or dispatch officers to incidents and calls for service • Escalate high-impact incidents to client team • Develop analysis and recommendations for incidents requiring better service • Conduct thorough investigations either personally or through subordinate Threat Management • Analyze and identify risks, gaps, and implement countermeasures • Apply complex concepts, develop creative solutions, and drive innovation • Engage and attend threat management committee meetings as needed • Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication Security Systems • Oversee access control systems, including electronic locks, badge readers, and surveillance cameras, to regulate entry and exit point • Monitor security systems and alarms for potential breaches, promptly investigating and addressing any detected anomalies or incidents • Participate in nationally run technology pilots and provide user feedback and data • Share video and necessary footage for investigation purposes Security Staff Supervision • Responsible for the oversight and day-to-day management of security staff. • Evaluate and document staff performance, issue performance reviews, and corrective action plans. • Manage succession plans and ongoing team development • Foster a strong, collaborative, and inclusive working environment • Coach, develop, and manage the Assistant Manager and/or Site Supervisors. • Conduct annual performance evaluations consistent with company protocol • Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgement Customer Service • Attend client meetings & huddles • Collaborate with cross-functional teams, such as facility management, human resources, and legal to integrate security measures into various operational processes • Respond to all requests and interact with the client in a polite, professional, and helpful manner Governance • Host team meetings to ensure alignment with day-to-day responsibilities and long-term goals • Attend management calls with Regional Vice President & National Support Services as necessary • Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans • Oversee and maintain site post orders for all posts and shifts • Develop site improvement plans as required Compliance • Learn, adhere and manage to company policies and procedures • Maintain compliance with local, state, and federal regulations • Ensure compliance with regulatory bodies • Adhere to company requirements, contract requirements, the BCI contract and union CBA Program Measurement & Analysis • Track and use security data to inform business planning strategies, make recommendations, write business cases, monitor, and escalate risks and trends • Prepare and submit high-quality, detailed, and accurate reports by hand, or with a reporting system and conduct quality review of staff reports Communication • Communicate in a courteous, respectful, and pleasant manner to the security team, customer, visitors, and members • Present a professional image of BCI, the customer and the Security Department • Manage key relationships with local and regional clients Staffing • Ensure staffing numbers are met and remain at the expected fulfillment rate. • Participate in screening potential candidates to ensure all new hires possess the necessary skills and knowledge to fulfill their roles effectively. • Work with HR to ensure recruitment of high-quality candidates, onboarding and training, performance management, and managing any subcontracted services. • Oversee the coordination of shift schedules, assignments, and overall coverage to maintain a consistent security presence across the facility with either BCI or subcontractor employees. • When needed, fulfill job duties and qualifications of a Security Officer or Supervisor • Manage the sub-contractor's day-to-day assignments and ensure proper support from sub-contractor branch and assigned leadership team Training & Education • Onboard new staff members to ensure they are highly trained, knowledgeable of healthcare security, and of their job duties • Ensure all employees on the contract are in compliance with training requirements • Provide ad-hoc training, drills and plans to continue high quality service • Stay abreast of emerging security trends, and regulatory changes, and incorporate relevant updates into training materials and procedures • Other duties as assigned Minimum Qualifications at Entry • High School Diploma • 6+ years related experience in managing security operations of a comparable size and complexity to the assigned locations • Including any combination of healthcare industry, law enforcement, or military police experience that included management responsibility • Security Guard Card • Analytical mindset and problem-solving skills to assess risks, make sound decisions, and implement effective security measures • Computer proficiency • Excellent communication skills - verbal and written • Familiarity with security technologies • Strong knowledge of healthcare security regulations • Exceptional leadership skills • Ability to handle sensitive information • Ability to respond to emergency situations as required • Ability to work in a stressful environment • Experience training and developing a diverse team • Business acumen Minimum Qualifications at Entry • High School Diploma • 6+ years related experience in managing security operations of a comparable size and complexity to the assigned locations • Including any combination of healthcare industry, law enforcement, or military police experience that included management responsibility • Security Guard Card • Analytical mindset and problem-solving skills to assess risks, make sound decisions, and implement effective security measures • Computer proficiency • Excellent communication skills - verbal and written • Familiarity with security technologies • Strong knowledge of healthcare security regulations • Exceptional leadership skills • Ability to handle sensitive information • Ability to respond to emergency situations as required • Ability to work in a stressful environment • Experience training and developing a diverse team • Business acumen