Blackbaud

Compensation

Full Description

Job Description: • Build strategic relationships with executives and key stakeholders. • Drive usage and value realization of YourCause solutions. • Develop and execute joint success plans supported by executive business reviews. • Onboard new customers and ensure effective use of available resources (support, training, community, etc.). • Monitor product usage and sentiment data to identify risks and opportunities. • Respond to survey feedback and proactively manage wellness plans for at-risk customers. • Protect recurring revenue through proactive sentiment tracking and wellness planning. • Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients. • Identify and support expansion opportunities in collaboration with sales. • Foster loyalty and develop customer champions through reference programs, stories, and event participation. • Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs). Requirements: • 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector. • Proven success in relationship-building and customer service. • Strong communication and presentation skills. • Experience engaging with c-suite executives and managing sensitive discussions. • Ability to derive insights from data and demonstrate cloud technology. • Self-starter with a collaborative mindset and global perspective. • Familiarity with Blackbaud solutions is a plus. • Passion for helping others and driving social impact. Benefits: • Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program