BJ's Wholesale Club

Compensation

Full Description

BJ’s Wholesale Club is powered by over 30,000 team members who make a real impact every day. The Experienced Inside Sales Representative is responsible for executing acquisition strategies, renewing and upgrading membership programs, and providing excellent customer service to members. Responsibilities • Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs • Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries • Provides excellent and efficient member service • Carry out job functions and responsibilities as assigned • Support the application of club policies, procedures and compliance • We strive for flawless execution and hold ourselves accountable • Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate • Ensure a safe and positive environment for our members and each other • Embrace inclusion and diversity, by working together with collaboration and respect • Work as a team to achieve goals • Move with speed and agility in everything we do • Innovate and adapt so we can move as fast as the world around us • Maintain a friendly to and positive attitude • Deliver service excellence through all points of contact • Resolve and deescalate to address every member concern • Ensure a safe and positive environment and experience for the members • Daily commitment to GOLD Member Standards • Greet, Anticipate, Appreciate (GAA) • Fast, Friendly Full, Fresh, Clean • Work as a team to deliver GOLD club standards daily • Work with commitment and pride to deliver GOLD- Grand opening look daily • All items stocked and promotional plans executed • Maintain visible accurate signage • Clean and organized, inside and out • Understand how to access and read production and/or financial performance reporting for your department • See the connection between consistent execution and the positive impact it can have on the business • Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience • Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices • Sells BJ’s membership products to potential new and existing members with high energy and determination • Drives toward goal achievement, defined by business established benchmarks and results • Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card • Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups • Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status • Resolves Member concerns in a courteous and timely manner • Escalates issues to PIC and MOD when necessary • Assists with BOPIC (Buy Online and Pick Up In Club) orders for members • Maintains all club policies and procedures • Performs other duties as assigned, including working in other departments as needed • Regular, predictable, full attendance is an essential function of this job Skills • Results driven with proven success in goal achievement • Prior front line/customer service or previous sales experience • Basic math skills • Computer proficiency Benefits • Weekly Pay: Get paid every week so that you can manage your money on your terms. • Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. • Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave. • Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. • 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older). • Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount. Company Overview • BJ's Wholesale Club, commonly referred to simply as BJ's. It was founded in 1984, and is headquartered in Westborough, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.bjs.com/.