BioSpace

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Job Title Senior Director, IT Infrastructure & End User Services Location: Hybrid Flsa Position type: Full time Exempt Department Finance ID: IT Enterprise Delivery - 6405 6405 -101147-BF Profoundly Improve People’s lives by Revolutionizing the Delivery of RNA Therapeutics At Avidity Biosciences, we are passionate about the impact of every employee in realizing our vision of improving people’s lives by delivering a new class of RNA therapeutics. Avidity is revolutionizing the field of RNA with its proprietary AOCs, which are designed to combine the specificity of monoclonal antibodies with the precision of oligonucleotide therapies to address targets and diseases previously unreachable with existing RNA therapies. If you are a committed, solution-oriented thinker, join us in making a difference and become part of our growing culture that is integrated, collaborative, agile and focused on the needs of patients. Avidity Biosciences, Inc.'s mission is to profoundly improve people's lives by delivering a new class of RNA therapeutics - Antibody Oligonucleotide Conjugates (AOCs™). Utilizing its proprietary AOC platform, Avidity demonstrated the first-ever successful targeted delivery of RNA into muscle and is leading the field with clinical development programs for three rare muscle diseases: myotonic dystrophy type 1 (DM1), Duchenne muscular dystrophy (DMD) and facioscapulohumeral muscular dystrophy (FSHD). Avidity is broadening the reach of AOCs with its advancing and expanding pipeline, including programs in cardiology and immunology through internal discovery efforts and key partnerships. Avidity is headquartered in San Diego, CA. For more information about our AOC platform, clinical development pipeline, and people, please visit www.aviditybiosciences.com and engage with us on LinkedIn and X. The Opportunity We are seeking a visionary and execution-oriented Senior Director, IT Infrastructure & End User Services to lead enterprise-wide IT Infrastructure, Help Desk, and End User Services for a dynamic and rapidly growing life sciences organization. This role is responsible for delivering an exceptional user experience, resilient and scalable infrastructure, and highly responsive support. The successful candidate will build and evolve a proactive infrastructure services catalog, enabling frictionless, secure, and high-performance technology services that empower scientific and business innovation. What You Will Contribute Leadership & Strategy • Define and execute a strategic vision for infrastructure, end user services, and IT operations aligned to corporate and functionals goals. • Build a culture of operational excellence with a sharp focus on user experience, responsiveness, security, and continuous improvement. • Serve as a thought partner to IT Business Partners and functional leaders across R&D, Technical Operations, Corporate, and Commercial teams to anticipate and meet evolving needs. End User Experience & Support Services • Lead and continuously improve the Help Desk and End User Services teams to ensure rapid, empathetic, and proactive support. • Design and implement a service catalog with clearly defined SLAs and self-service options to streamline access to IT services. • Monitor and improve key service delivery metrics such as response/resolution time, CSAT, and first contact resolution rate. • Champion tools, processes, and training that enhance employee productivity and satisfaction with technology services. • Automate business and support processes to create capacity and improve support model. • Lead the continuous development of ServiceNow to improve ticketing workflows and exceed the needs of our customers Infrastructure & Resilience • Architect, implement, and maintain resilient IT infrastructure including networking, cloud services, compute/storage, and enterprise collaboration tools. • Ensure high availability, performance, scalability, and disaster recovery of core IT systems. • Modernize infrastructure through cloud adoption, automation, and zero-trust security principles. • Drive software and AI application solution deployment by partnering with data science and engineering teams to design & deploy scalable, secure infrastructure Governance, Security & Compliance • Ensure infrastructure and services comply with GxP, SOX, HIPAA, and other regulatory requirements relevant to life sciences. • Collaborate with Information Security on implementation of security controls, incident response, and risk management initiatives. • Drive audit readiness and documentation of all infrastructure and end-user service processes. • Implement FinOps practices across hybrid and multi-cloud environments, implementing cost governance, optimization strategies, and financial accountability Team Development & Vendor Management • Build and lead a high-performing team, fostering a culture of service excellence, ownership, and innovation. • Manage strategic vendor relationships, ensuring alignment with business goals, service quality, and cost-effectiveness. • Champion and embed organization change management and Agile into service delivery model. What We Seek Education & Experience • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Masters preferred. • 10+ years’ experience managing a team, process, program or functional area within infrastructure and end-user services. • Experience in a life sciences, biotech, or pharmaceutical environment is strongly preferred. Technical Expertise • Proficiency with cloud platforms (e.g., AWS, Azure, GCP), hybrid infrastructure models, M365 ecosystem, Palo Alto, and endpoint management tools (e.g., Intune, Jamf). • Experience deploying cloud solution architectures that align with enterprise strategy, ensuring scalability, resilience, security, and cost efficiency across hybrid and multi-cloud environments. • Work at the intersection of AI innovation and business strategy, partnering with cross-functional teams to integrate intelligent systems into products and workflows. • Experience powering an enterprise AI strategy with deploying enterprise and functional AI solutions that cost effectively scale and are secure. • Familiarity with service management frameworks such as ITIL; experience with ServiceNow or equivalent. • Strong understanding of compliance, risk, and data protection practices in regulated environments. Leadership & Communication • Proven ability to lead teams through change leveraging organization change leadership and management, and scale IT operations in a fast-paced, high-growth setting. • Supported an Agile transition and driving adoption of Agile principles. • Strong interpersonal and communication skills to influence stakeholders and inspire teams. • User-first mindset with a passion for service design and digital enablement What We Will Provide To You • The base salary range for this role is $265,000 - $295,000. The final compensation will be commensurate with such factors as relevant experience, skillset, internal equity and market factors. • Avidity offers competitive compensation and benefits, which include the opportunity for annual and spot bonuses, stock options, and RSUs, as well as a 401(k) with an employer match. In addition, the comprehensive wellness program includes coverage for medical, dental, vision, and LTD, and four weeks of time off. • A commitment to learning and development which includes a variety of programming internally developed by and for Avidity employees, opportunities for job-specific training offered by industry, and an education reimbursement program.