Bioharmonic Techniologies

Compensation

Full Description

At Bioharmonic Technologies, we believe that the tools you use should feel like an extension of your own creativity. Based in the heart of Beverly Hills, our team is constantly pushing the boundaries of what is possible in the tech space, and we are looking for a reliable Tech Support specialist to keep our systems running as smoothly as our ideas. This isn't just about resetting passwords or fixing printers; it is about cultivating an environment where every person feels empowered to do their best work without interruption. You will be the go-to person for our office, ensuring that every laptop, monitor, and connection is ready for action. We are an inviting, collaborative group that values patience, kindness, and a proactive mindset. If you enjoy the satisfaction of solving puzzles and taking care of the people around you, you will find a home here. We are looking for someone who can translate technical jargon into human language and who takes genuine pride in being the backbone of a successful, growing office. Benefits Work from Home Flexible Schedule Career Growth Opportunities Responsibilities Provide technical support to customers using BioHarmonic Technologies' VIBE systems, troubleshooting hardware, software, tablet, headphone, and connectivity issues. Manage customer support requests and maintain accurate records within GoHighLevel (GHL) CRM. Assist with customer onboarding, product setup, and basic technical guidance via phone, email, and video calls. Coordinate technical support cases with internal team members and outside service providers to ensure timely resolution. Maintain and update customer records, support documentation, FAQs, and troubleshooting guides within the CRM. Help monitor and improve customer support workflows, automations, and communication processes in GoHighLevel. Support internal team members with CRM, software, and basic technology questions as needed. Assist with inventory tracking, replacement parts, warranty claims, and product service coordination. Requirements Experience with CRM platforms, preferably GoHighLevel (GHL) or similar systems. Strong troubleshooting and problem-solving skills with both software and hardware. Excellent written and verbal communication skills. Comfortable learning new technology and explaining technical concepts to customers in a simple, friendly way. Highly organized with strong attention to detail and follow-through. Customer-focused with a positive, patient, and professional attitude. Ability to prioritize multiple support requests in a fast-paced environment. Experience with customer service, technical support, or IT support is preferred.