Binyod LLC

Compensation

Full Description

Benefits: • Bonus based on performance • Competitive salary • Paid time off • Training & development Position Summary The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends: • 50% Technical Design / Pre-Sales Engineering • 30% Account Management / Client Retention • 20% Solution Selling / Deal Development The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support. Key Responsibilities I. Technical Solution Architecture (50%) • Conduct walkthroughs and technical assessments • Design Div 27/28 solutions: Cabling, AV, paging, Wi-Fi/VoIP networks, access control, surveillance • Prepare scopes of work, risers, BOMs, diagrams • Standardize classroom AV and security packages • Support RFP responses Work with operations on design handoff and feasibility II. Account Ownership (30%) • Serve as the single point of contact for assigned accounts • Maintain long-term relationships with IT directors, principals, and facilities teams • Conduct quarterly reviews, check-ins, and site evaluations • Track project progress and coordinate resolutions (non-technical) Ensure client satisfaction and build trust III. Solution Selling (20%) • Identify new needs, expansions, and upgrades • Present solutions in clear, simple language • Assist with pricing, proposals, and technical quoting • Influence decision-making with expert-level knowledge Drive revenue from assigned accounts Ideal Candidate Profile This hybrid role requires: ✔ Strong technical background • AV systems • Structured cabling • Surveillance and access control • Networking principles TIA/BICSI standards ✔ Strong client-facing soft skills • Presenting • Documenting • Managing expectations • Negotiating Educating school staff ✔ Experience in one of these roles: • Lead Technician ready for a commercial-facing role • Pre-Sales Engineer wanting account ownership • Solutions Architect wanting more client engagement Technical Account Manager from an AV/security integrator KPIs • Accuracy of designs • Account retention • Revenue growth from existing accounts • Customer satisfaction (CSAT) • Low rate of change orders Pipeline won with TAM involvement Compensation Strategy (Competitive for Houston Market) Base Salary - competitive base salary based on depending on certifications + experience Commission - Tiered commission structure based on Gross Profit