Binus University

Compensation

Full Description

Employment Type: Part-Time or Full-Time Location: Remote, United States and Canada Pay Range: $20—$25 per hour USD Schedule: Flexible weekday hours with required overlap during standard North American business hours About The Role We are seeking a Home-Based Data Entry and Typing Operations Associate to support administrative and operational workflows for a distributed team serving U.S. and Canada-based functions. This role focuses on maintaining accurate records, preparing typed documents, and ensuring information is properly entered and organized across internal systems. The position is well-suited for individuals starting their administrative careers as well as those with prior experience who prefer consistent, structured work in a remote setting. Clear procedures, defined responsibilities, and organized task assignments are part of the day-to-day work. Core Responsibilities Numeric Data Entry: Input transactional records (purchase orders, shipping manifests, billing logs) into our central database. Verify data integrity by cross-checking source documents. Transcription Tasks: Convert client audio (interviews, lectures, focus groups) into written transcripts, following established style guidelines. Edit transcripts for grammar, punctuation, and formatting before final delivery. Client Onboarding & Briefing: Facilitate 15- to 20-minute video or chat sessions to capture project scope, specific formatting rules, and turnaround times. Document client preferences in our CRM so everyone has the same reference. Workflow Management: Use Trello, Jira, or Monday.com to assign tasks to data entry specialists and typists. Monitor project milestones, send reminders, and ensure deliverables meet deadlines. Quality Assurance & Review: Perform second-level checks on spreadsheets and transcripts. Utilize checklists to confirm at least 98 percent accuracy (we aim for 99 percent). Flag recurring errors or client feedback, then share insights with the team to improve processes. Reporting & Client Updates: Produce concise weekly status summaries that outline completed tasks, upcoming deadlines, and any potential roadblocks. Schedule brief check-ins with clients after milestone deliveries to gather feedback. Process Documentation & Training: Write straightforward SOPs (standard operating procedures) that detail each step of data entry and transcription workflows. Create short how-to videos or slide decks to onboard new hires or cross-train colleagues. Qualifications High school diploma required; associate degree or relevant certificate (office administration, business technology) a plus. At least one year of hands-on experience in data entry and/or transcription, whether professionally or through internships/projects. Strong attention to detail and accuracy when working with written information Comfortable using Microsoft Excel, Google Sheets, and document editing tools Ability to follow written instructions and established processes Reliable internet connection and a quiet home work environment Clear written communication skills Ability to handle confidential information responsibly What This Role Offers Fully remote position open to U.S. and Canada-based candidates Part-time and full-time scheduling options Predictable workloads with structured onboarding Opportunity to build experience in administrative and data operations Supportive team environment with clear expectations Additional Information This role is being recruited confidentially. Additional details about the hiring organization and next steps will be shared during the interview process.