BigCommerce, Inc.

Compensation

Full Description

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry. As a Commerce brand, About the Role We are hiring a strategic and detail-oriented Program Manager to lead and support two major cross-functional initiatives at Commerce: Systems Transformation Program (75%) A multi-phase program focused on the migration to a new Salesforce Lightning instance and the re-architecture /consolidation of GTM technology stack. Feedonomics Delivery Operations Automation (25%) A partnership between Product, Engineering, and Operations to automate and streamline manual workflows within our Feedonomics service delivery model. This role reports directly to Daniel Lentz (CFO) and works closely with the Transformation Program Leader (also reporting to the CFO), functional project managers, and senior stakeholders across BT, Data, RevOps, Product, and Operations. What You’ll Do: Program Leadership & Execution Lead integrated program planning across Operational process transformation, Training development and deployment, Data & Analytics and Business Technology development lifecycle The primary systems include, but not limited to, Salesforce and Marketo development and deployment and automation initiatives, ensuring cross-functional workstreams are aligned, dependencies mapped and risk mitigated Coordinate with the PM/Scrum team to drive detailed program schedules and project plans, tracking milestones, deliverables, and change requests. Manage daily activities of scope, project and resource assignment/planning, risk register and issue management and handling cross-functional/stakeholder and executive communications Coordinate planning across internal project managers (Business Applications, Data, RevOps, Services, Product, and Engineering) and external vendors where applicable Cross-Functional Collaboration Partner with the Transformation Program Leader to ensure Systems Transformation risks, blockers, and decisions are surfaced and communicated with urgency and clarity Work closely with Feedonomics Product, Engineering, and Ops teams to ensure project alignment and progress tracking for automation efforts Reporting & Communication Drive weekly program updates and executive reporting for both initiatives, including materials for the CFO, transformation leads, and steering committees Facilitate key forums such as cross-functional syncs, risk reviews, and planning retrospectives Execution Management Maintain project health dashboards, risk logs, dependency trackers, and mitigation strategies Ensure accountability across project contributors and follow up on action items with urgency and tact Who Are You: 5+ years of experience in technology project and program management, as a technical project manager leading medium to large software development projects/programs Bachelor's degree in Business, Engineering or equivalent with a minimum of 8 years relevant work experience or equivalent combination of experience Strong understanding of enterprise systems Transformation - specifically Salesforce or CRM migrations Proven ability to coordinate workstreams across business, technical, and operational teams. Excellent organizational, communication, and stakeholder management skills Highly detail-oriented, process-driven, and effective under ambiguity and time pressure Bonus Points Experience in SaaS or enterprise software, especially in operations, business systems, or delivery services Background working with automation initiatives or AI/ML-powered delivery tools Familiarity with tools like Smartsheet, Asana, Jira, Confluence, or Salesforce. PMP or Agile certification is preferred but not required Why This Role Matters This role is a key connector between strategy and execution. You'll drive outcomes for some of our most impactful internal programs—enabling scale, efficiency, and clarity across how BigCommerce delivers value to customers and operates internally. #LI-GC1 #LI-HYBRID Please Note: This is a hybrid position that requires onsite presence a minimum of two (2) days per week. Candidates must be able to commute to the designated office location as part of their regular work (Pay Transparency Range: $120,000.00 - $202,000.00) The exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding. The Commerce story is one of global growth, incredible talent, and unstoppable passion in all we do. Despite our huge success so far, we’re still just getting started! Explore our history, mission and values. You’ll see we’re set on shaping the now - and the future - of ecommerce. Don’'t Miss Out! Like what you see but suffering from some serious FOMO? Join our Commerce Talent Community, and plug in to our latest news and career opportunities. We’re a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what’s possible, impacting the lives of billions of people for the better. In all we do, We Do Extraordinary–and that’s no small feat! Our people are our power. It’s only through dedication, collaboration, and inspiration that we can Do Extraordinary. We’re natural problem-solvers, champions of empowering businesses, and hungry learners… but we also play nerf wars in the office, support each other, and hang out outside of work.