Beverly Hills Office

Compensation

Full Description

Beverly Hills, CA Medical Office: Plastic Surgery/ENT Exciting opportunity to join premier Beverly Hills surgeon who seeks long-term Full Time Front Office Administrative Assistant/Medical Receptionist. Our practice is well established by a board-certified physician who provides natural, impressive results in a down to earth, family focused setting. This elite office is dedicated to the highest standards of patient care and customer service. The successful candidate needs to reflect the high quality of the practice with 5-star customer service in terms of appearance, demeanor, and communication with patients. The successful candidate has an upbeat personality and is bright, genuine, warm, sophisticated, trustworthy, and efficient and ensure an enjoyable and efficient visit for each patient. We are seeking an energetic, polished, friendly, and professional candidate with an aptitude for sales. The candidate must be efficient and comfortable contacting >50-100 patients daily by phone, email, social media, and/or text and love doing so. The winning candidate must be willing to work hands-on, doing whatever it takes to make the practice continue to grow. The winning candidate must be focused on efficiently completing office tasks duties which include, but are not limited to, excellent phone/email skills, greeting patients, educating and counseling patients about plastic surgery and treatments, scheduling, filing, chart preparation, data entry, inventory, and special projects in support of both the physician to whom the candidate would report directly and other staff members; and driving patient conversion. We encourage a background in sales, as this job can help prepare you for more advanced positions in our office if desired. Responsibilities: 1. Describing procedures and treatments to prospective patients through consultations and phone calls. The winning candidate should feel comfortable with discussing procedures to sophisticated clientele. 2. Be hard-working, efficient multi-tasker, team-player, accommodating, and a problem-solver with reliability and punctuality. 3. Organization and efficiency. The winning candidate is driven to task completion and organization. Each week, the winning candidate should be able to ensure that the doctor's schedule and time is used to maximum efficiency and effort to minimize cancellation/no show appointments. 4. High patient conversion rate with respect to booking appointments and treatments. In general, the candidate should ensure that patient flow is consistent and that the overall office is well orchestrated. Flexibility and adaptability are essential as all staff members are cross-trained in each other's functions and called upon to support one another as needed. ALL APPLICANTS MUST: 1. Have a Bachelor's Degree (preferred) 2. Be knowledgeable about services/procedures offered. 1-2 years experience in plastic surgery/ dermatology/cosmetic dentistry/medical office/hotel concierge service or related fields in sales; however, the winning candidate must be willing to learn and adapt to our office policies. 3. Be proficient in all Microsoft Office applications and computer savvy, including Social Media. Be able to type 40-50+wpm and write in complete sentences with good grammar and spelling. Be able to use electronic medical records. 4. Be exceptionally organized, task and detail oriented, reliable, efficient, and maintain professionalism while working independently and maintaining a professional appearance at all times. Honesty and integrity are paramount! 5. Be a team-player and be able to maintain grace under pressure. 6. Provide 5-star customer service along with a willingness to go above and beyond for patients. 7. Have a track record of being punctual. Regular office hours are M-F. Pay Structure for Full Time winning candidate: Hourly rate: $24-30/hour Medical benefits provided after waiting period per company policy for full-time employees. Other perks and additional commissions provided per company policy. Professional references are required and will be contacted. Job Type: Full-time Pay: $24.00 - $30.00 per hour Benefits: • Employee discount • Health insurance • Paid time off Education: • Associate (Required) Experience: • Medical Office: 1 year (Required) Ability to Commute: • Beverly Hills, CA 90210 (Required) Work Location: In person