BetterHelp

Compensation

Full Description

Description: • Collaborate with credentialing and provider acquisition to move providers efficiently to go live and adding hours in order to meet goals of converting credentialed providers to live • Partner with the team to pilot performance improvement projects (i.e. A/B test outreach to increase conversion and improved flows to decrease time to go live) and other projects as directed • Partner with technology, data, and marketing teams to translate ideas into actionable activities to improve provider acquisition • Call, text and email with Providers to encourage their activation and growth • Communicate with internal and external behavioral health providers around optimal profile and scheduling initiatives • Work on other process improvement projects as directed Requirements: • Minimum of 2+ years experience in a operations role in an early-stage technology, healthcare or similar environment • Strong verbal and written communication skills, • Incredibly empathetic with strong active listening skills, yet able to maintain appropriate boundaries • Ability to work cross-functionally • Data driven with the ability to translate findings into actionable insights • Experience working in Google Sheets & Customer Service Tools, e.g. Intercom, Kustomer Benefits: • Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers