Beth Israel Lahey Health

Compensation

Full Description

Job Description: • Responsible for Level 1 admin providing basic to intermediate account administration. • Exceeds end user expectations by meeting established SLA's and customer demands. • Drives high customer satisfaction and ensures services align with BILH needs. • Acquires and maintains professional knowledge and skills by participating in training, in-service programs, vendor seminars, etc. to maintain a high level of technical skills. • Participates in cross-training, may train other colleagues and acts as an escalation point for the Service Desk and Field Support. • Acquires an understanding of BILH centric clinical and core applications with skill/ability to troubleshoot and resolve performance, access and interoperability issues. • Possess the ability to perform assessments and diagnosis of problems using remote tools, with skill/ability to perform fixes. • Acquires an understanding of best practices in regards to BILH and departmental policies and procedures. • May contribute to the creation of processes and procedures within our knowledge base. • Will work closely with teams to develop standardized workflows. Requirements: • High School diploma or GED required. • 1-3 years related work experience required in 2 plus years of Service Desk and/or identity Access Administration in a large enterprise of end users in a complex MS Windows / MS Office environment. • Knowledge of various Operating systems (OS), including but not limited to Windows 10 and MAC OS is required. • Knowledge of various mobile devices is required, including but not limited to: iOS and Android platforms is required. • Knowledge of Network fundamentals is required. • Solid experience of Citrix Systems application is required. • Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc.) is required. • Solid experience of Microsoft O365 applications is required. • Knowledge and experience with ITSM systems such as Service Now or Remedy is required. • Advanced technical computer skills as required for technical support specific to functional area and related systems. Benefits: • Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities