Best Western Manassas

Compensation

Full Description

Accommodate guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Check out all guests who require individualized check out service. • Greets, registers, and assigns rooms to guests. Issues room key and gives instructions to Bell Staff. • Handle professionally all incoming mail, faxes, and messages for guests and staff members. • Transmits and receives messages from telephone, in-house paging system and/or in-house radio system. • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. • Keeps records of room availability and guests’ accounts. • Computes bill, collects payment, and makes change for guests. • Makes, cancels, and confirms reservations. • Posts charges such as room, food, liquor, or telephone, to guest account. • Assists guest with restaurant, transportation, or entertainment needs, and arranges for tours. • Deposits guests’ valuables in hotel safe or safe deposit box. • Handles complaints courteously and relays them through proper channels if need be. • Smile and maintain a friendly, courteous, and polite manner. • Complete knowledge of all available rates. • Maintains desk area clean and orderly at all times. • Complete knowledge of hotel policies and procedures. • Give guest “Courtesy call” within 30 minutes of arrival. • Complete daily high balance report and bucket check. Informs manager of any concerns. • Complete daily shift balancing report. • Check area hotels to inquire about availability. • Keep constant eye contact with the guest, and use the guests name whenever possible. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE No prior experience mandatory but is preferred. Training will be required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to computes rate, ratio, and percents given for discounts. REASONING ABILITY Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. OTHER SKILLS AND ABILITIES May be required to hold a Driver’s License to provide shuttle service for guests (where applicable). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel paperwork to work with guests, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision and distance vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Job Types: Full-time, Part-time Pay: $17.00 - $19.00 per hour Work Location: In person