Berkshire Hathaway Direct Insurance Company

Compensation

Full Description

Three Insurance, a Berkshire Hathaway company, has been experiencing substantial growth since its start just a few short years ago...and is anticipating even more growth to come! We are an internet-driven company that offers business insurance, such as workers' comp, liability, commercial auto and umbrella policies. We are looking for enthusiastic Claims Intake professionals to join and grow with our team! Shift Available: 8am - 4:30PM CST. Job Responsibilities Regularly answer calls in a timely, positive manner and provide exceptional customer service Receive inbound calls from claimants, attorneys, vendors, brokers, Third Party Administrators and agents regarding claims Make outbound calls, when necessary, to policy holders, claimants, and adjustors accordingly to obtain additional information for claim submission Receive and record potential claims by phone and email Research requested information using available resources and provide accurate and detailed information regarding all inquiries, based on protocol Complete call notes and call reports as necessary and update them within the Claims’ Systems, recording details of comments, inquiries, complaints, and actions taken Route calls to other team members and departments when necessary Escalate customer concerns as needed Qualifications A general understanding of insurance coverage (e.g. claimant and type of claim, etc.) Must be detail oriented, paying special attention to spelling, punctuation, grammar, and information Must be compassionate, patient, and professional Must have basic computer knowledge – using multiple screens and systems Adaptability - Agents must be flexible and open to change Excellent research and interpersonal skills Experience in customer service About BHDIC BHDIC is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through BHDIC will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer. BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust. Some Highlights of our Benefits are: Great work environment with growth opportunity Subsidized downtown parking Competitive compensation including bonus structure Generous amounts of vacation and sick time Closed on major holidays 401(k) with company match A fantastic healthcare package Tuition reimbursement after 6 months of employment In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $20-24 per hour. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law. Our employees are our greatest asset. We foster a dynamic team of collaborative individuals that are passionate about their work. Without our employees servicing biBerk and THREE, we’d be unable to achieve our goal of helping small businesses find the affordable and reliable insurance coverage they need. We’ve built an inclusive environment of hard working, creative individuals that allows for growth and success — no matter where you’re at in your career! So, what do we do? The answer is simple! We provide small business owners with the best coverage possible with separate products to fit their needs through biBerk and THREE. biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. We offer several policies including Workers’ Compensation, Professional and General Liability, Commercial Auto, and more! THREE covers everything a small business needs in one comprehensive, yet uncomplicated policy. Piecing together different policies can sometimes leave coverage gaps. THREE provides all the coverage most small businesses need in one seamless policy. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com), is a holding company with diversified interests in a host of industries, including insurance, energy, transportation, and manufacturing. Employees servicing biBerk and THREE are employed by our corporate entity, Berkshire Hathaway Direct Insurance Company (BHDIC), which is an AM Best rated A++ insurer. We value our employees and what’s important to them. That is why we offer a comprehensive benefits package including tuition reimbursement, a 401(k)-employer match, medical insurances, life insurances, parental leave, and generous amounts of paid time off to support a healthy work-life balance. The path to success starts with BHDIC. Come join our team!