Benchmark Education Company

Compensation

Full Description

Position Purpose: We are seeking a Senior Software Engineer, Site Reliability to help improve the reliability, scalability, and performance of our cloud-based systems. In this role, you will contribute to feature development, support critical production environments, improve observability, and promote operational excellence. You will have opportunities to mentor junior engineers, lead smaller initiatives, and collaborate with engineering teams to instill reliability best practices across the organization. Responsibilities: • Contribute to the design, development, and delivery of features that enhance system reliability and scalability. • Define, measure, and improve SLIs, SLOs, and error budgets in collaboration with engineering teams. • Participate in building a culture of reliability through knowledge sharing, documentation, and process improvements. • Implement and improve observability tooling and practices to monitor the health and performance of production systems. • Participate in incident management, including on-call rotations, root cause analysis, and postmortem reviews. • Lead smaller initiatives or components of larger projects, ensuring technical quality and operational readiness. • Collaborate with software engineering, security, and product teams to ensure resilient and secure system design. • Mentor junior engineers, sharing expertise in SRE principles and AWS best practices. • Contribute to automation efforts to reduce toil and improve efficiency of operational processes. Qualifications: • 5+ years of experience in Site Reliability Engineering, DevOps, or Software Engineering with a focus on production operations. • Strong knowledge of AWS cloud services and cloud-native architectures. • Proficiency in scripting or programming languages (e.g., Python, Bash). • Experience with observability tools (e.g., CloudWatch, Datadog, Prometheus, Grafana). • Familiarity with infrastructure-as-code tools (e.g., Terraform, CloudFormation) and CI/CD pipelines. • Strong problem-solving skills and ability to work cross-functionally. • Some experience mentoring or coaching junior engineers. Preferred Qualifications: • AWS certifications (e.g., AWS Certified Solutions Architect - Associate or AWS Certified DevOps Engineer - Associate). • Experience leading on-call rotations, capacity planning, and chaos engineering initiatives. • Experience with containerization (Docker, ECS, Kubernetes/EKS). • Familiarity with incident response best practices and operational readiness processes. • Knowledge of PHP or Java is a plus. Key Attributes: • Commitment to reliability, operational excellence, and continuous improvement. • Strong communication and collaboration skills. • Ability to take ownership of components and work independently while contributing to a team. ABOUT BENCHMARK EDUCATION COMPANY Benchmark Education Company (BEC) is a leading publisher of core, supplemental, and intervention literacy and language resources in English and Spanish, with valid and reliable digital assessments that inform instruction. BEC is also a provider of exceptional professional development to educators. BEC is recognized as a responsive publisher that offers equally rigorous and engaging digital, print, and hybrid learning materials grounded in the Science of Reading research. BEC monitors research outcomes carefully to create effective foundational resources that include strong decoding materials with systematic and explicit instruction and high-quality resources focused on language development and comprehension. BEC's content-rich and authentic texts offer instruction in close reading and analysis, multiple perspectives, and authentic literature while building world knowledge and reflecting the individuality of every student in each diverse classroom. Family owned and operated for more than 25 years, BEC is committed to partnering with educators to provide the best for all students through resources of exceptional quality, world-class professional learning, and effective and dedicated customer support. Benchmark Education Publishing (BEC) and its affiliates are proud to be an Equal Opportunity Employer. For further information, visit us at: https://www.benchmarkeducation.com