Bellwether Staffing Solutions

Compensation

Full Description

We are currently recruiting for a Temp to Perm Member Services Event Coordinator (Client Service) in NYC (Midtown). The position is currently a hybrid schedule (3 days in-office Tues, Wed & Thurs and 2 days remote - Mon & Fri). The ideal candidate will have 2-3+ years of experience providing support to a membership/customer services department, specifically with customer service, administration, and data maintenance in a corporate team. Standard business hours (35 hours weekly). This is a temp to perm opportunity starting ASAP. $23-27 per hour for temp period. (Perm 55K - 58K Base + Benefits Package) Responsibilities: • Provide excellent customer service to company’s broad membership / client base and exhibitors at events and via phone and email. • Support an array of member needs, including administration (processing new memberships, renewals and live/virtual event registrations). • Handle all e-mail and phone communications with members and non-members in a professional, courteous, and timely manner. • Answer inquires and find solutions related to events, registration, membership, and payment history. • Process credit card, check and wire payments for membership dues and event registrations. • Record booth, sponsorship, and lockbox payments and process membership transfers in the Dynamics system. • Support accounting team with processing credit card, wire, and check refunds. • Prepare accurate member reports and process updates to member records. • Provide live event support, setting up and processing on-site member and event registrations. • Train and supervise external on-site temporary event staff on registration policies and event procedures. • Resolve requests, answer questions and promote company service offerings. • Data maintenance (updating profiles, transferring memberships, creating new accounts/profiles, merging duplicate records and creating renewal invoices). Requirements: • Bachelors’ Degree • Strong verbal and written communication skills • willingness to travel and be onsite for events supporting registration • Experience with Customer Focus – building strong customer relationships and delivering customer-centric solutions • Experience taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • Interpersonal Savvy – relating openly and comfortably with diverse groups of people • Communicates Effectively – developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Local candidates only. Must live in a commutable range to NYC and comfortable with hybrid schedule. Standard business hours (35 hours weekly). This is a temp to perm opportunity starting ASAP. $23-27 per hour for temp period. (Perm 55K - 58K Base)