Bellwether Staffing Solutions

Compensation

Full Description

We are currently recruiting for a Temporary Customer / Consumer Services Specialist (Remote). This is a Temp to Perm opportunity. Monday – Friday standard business hours. Temp rate will be $20.00 - $23.00 hourly. The CS Specialist will provide exceptional customer care and ensure a positive experience for consumers by addressing inquiries and resolving complaints. This is a great opportunity to work with a growing and successful consumer products company. Responsibilities: • Interact and assist customers via telephone, email, and/or online chat • Provide support and information on products and/or services • Engage consumers, provide support and create a positive shopping experience • Present all information in a positive, conversational, and compassionate manner to develop relationships with consumers • Answer inbound calls from consumers in a prompt and professional manner • Provide technical assistance to consumers for multiple product collections • Field consumer questions and complaints; escalate as needed • Display a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and consumers • Make appropriate decisions and exhibit sound judgment based on information provided • Review warranty claims to determine if replacement is necessary • Create, update and take payments for manual orders • Communicate with global consumer service counterparts as necessary • Provide timely feedback to management regarding challenges, consumer concerns and/or product trends • Perform other related duties / projects as assigned Requirements: • Excellent verbal and written communication skills including active listening • Proficient computer skills with the ability to learn new software • Knowledgeable in Microsoft Office Suite-Basic Excel and math skills are required • Strong attention to detail and follow up skills • Must be able to work efficiently and able to meet all KPIs This is a remote temporary opportunity. Temp rate will be $20.00-$23.00 Hourly. Must live in USA. No sponsorship. Must be a US citizen or permanent resident.