Bell Techlogix

Compensation

Full Description

Essential Functions: • Implement, support, and maintain HCL / Lotus Notes, M365 and other messaging platforms • Monitor system health and performance, investigate alerts, and respond to incidents to restore service availability in accordance with established procedures and service-level objectives • Perform system provisioning, configuration, patching, and maintenance activities in cloud and hybrid environments • Participate in change management processes, including planning, execution, validation, and documentation of infrastructure changes • Troubleshoot complex technical issues across cloud, server, storage, and network components, escalating as appropriate. • Responsible for managing and resolving service requests and incidents in accordance with established procedures and service-level objectives • Develop and maintain automation, scripts, and infrastructure-as-code to improve reliability, consistency, and operational efficiency • Maintain accurate technical documentation, diagrams, and runbooks to support operational processes. • Collaborate with cross-functional teams, vendors, and service providers to resolve issues and support platform improvements. • Implement and follow security best practices, including access controls, patch management, and configuration standards. • Support disaster recovery, backup, and resiliency initiatives to ensure business continuity. • Contribute to continuous improvement efforts by identifying opportunities to reduce incidents, improve performance, and modernize infrastructure platforms. • Comply with organizational policies, standards, and regulatory requirements. • Other duties as assigned. Required Education, Knowledge, and Experience: • Associate degree or equivalent education and experience in cloud and infrastructure services • 7+ years of total IT experience • 3+ years in the HCL Notes / Lotus Notes / Domino platform troubleshooting and administration experience • 3+ years in M365 and other messaging platforms • Experience with server hardware and managing physical servers and appliances in a data center environment • Working knowledge of cloud platforms (Azure preferred, AWS, and/or GCP), including core services such as compute, storage, networking, and identity management • Strong understanding of Windows and/or Linux server operating systems, including system configuration, performance monitoring, and troubleshooting • Strong understanding of virtualization concepts, including hypervisors, virtual networking, and storage abstraction • Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, firewalls, and load balancing concepts • Familiarity with identity and access management (IAM) concepts, including directory services, authentication, authorization, and role-based access control • Understanding of infrastructure security best practices, including patch management, least privilege access, and secure configuration standards • Knowledge of monitoring, logging, and alerting concepts and tools used to support system reliability and incident response • Awareness of backup, disaster recovery, and business continuity concepts in cloud and hybrid environments • Familiarity with automation and scripting concepts, including Infrastructure as Code and configuration management principles Abilities & Skills: • Ability to adapt to a changing technical environment • Ability to coach other members of team in their area of expertise • Ability to communicate clearly with all team members and end-users • Ability to work with a sense of urgency • Customer-facing presentation and consulting skills • Ability to have face-to-face customer engagement skills • Excellent written, oral and presentation skills • Ability to explain technical procedures in business terms • Able to solve complex technical problems through sound and methodical troubleshooting Physical, Mental Requirements and Work Environment: • Must be available in an on-call capacity, when needed outside of typical business hours • Must be able to view computer monitor for up to 100% of work shift • Must be able to use keyboard for up to 100% of work shift • Must be able to work in a fast-paced work environment