Belimed

Compensation

Full Description

Belimed is a leading supplier of medical and surgical instrument sterilization, disinfection, and cleaning products and services. We are headquartered in Zug, Switzerland, and look back on more than 50 years of history. We have offices in 9 countries worldwide and are represented in over 80 countries thanks to a strong network. We believe that great teams are the key to our success. At Belimed, you will work in an international environment with talented people, all of whom have dedicated themselves to making a difference in the safety and health of patients and medical staff. Your tasks The Customer Service Support I (CSS I) assists customers with part identification, spare parts order processing, work order close out & invoicing. The CSS I will maintain the service database by entering & updating equipment warranties & other information. This position also assists in data collection, entry, and extraction of data from SAP. Compensation: $25.00 / hour How you will impact Belimed and our clients • Provide timely and accurate part identification & delivery times to customer • Process spare parts and consumable orders in SAP for customers • Communicate with warehouse personnel to ensure accurate delivery methods and gather tracking information • Administer RMAs for customers, invoice all spare part & consumable orders • Assist customers and Finance in the resolution of billing and payment issues • Communicate any consumable pricing discrepancies to team lead • Initiate quotes for service work orders under service contracts, third-party vendors, and billable non-contract repairs • Collect purchase orders for service orders, work closely with the purchasing department • Research & annotate the closing of work orders associated with service contracts • Adjust service billing where required, invoices all work orders • Notify management of any issues, concerns, or customer satisfaction problems What you need to succeed • High school diploma or equivalent • At least 1 year of high volume inside sales/order entry experience • Experience in high detailed work involving data entry and analytical skills • Experience with SAP or another ERP system • Proficiency in MS Office Suite with emphasis in Outlook, Excel, and Word • Excellent verbal and written skills • Demonstrated strong customer service skills via phone and email • Exceptional organizational skills with high attention to detail • Strong analytical/problem solving skills • Able to work overtime where needed