beBeeSupport

Compensation

Full Description

Job Description We are seeking a Help Desk Manager to provide Level 1 & 2 Help Desk support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office. The ideal candidate will have strong technical skills and experience in troubleshooting software and hardware issues, as well as providing excellent customer service. Key Responsibilities: • Provide technical support via phone, email, and in-person • Troubleshoot software and hardware issues • Document and track IT-related tickets • Collaborate with other teams to resolve complex issues • Develop and maintain procedural documentation • Stay up-to-date with the latest technology trends and best practices Requirements: • Bachelor's degree in Computer Science or related field • At least 2 years of experience in Help Desk support • ITIL Foundations certification • Change Management experience • Active DOD clearance of Level 6 Public Trust or above Benefits: • Comprehensive benefits package including health, dental, and vision insurance • 401k plan with company match • Paid time off and observance of state/federal holidays About Us: We strive to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.