beBeeSuccess

Compensation

Full Description

Job Title Customer Success Manager II is a key role responsible for driving adoption and engagement of the Luxury Presence App, a mobile-first solution designed to transform how real estate agents and their clients collaborate. This position plays a pivotal role in guiding clients from onboarding to ongoing success. The ideal candidate will lead activations, provide training, and proactively ensure that clients are maximizing the app's features to drive retention, satisfaction, and long-term business growth. The Customer Success Manager II will work closely with cross-functional teams to improve offerings and outcomes, deliver exceptional service, and empower agents to succeed with the Luxury Presence App. Key Responsibilities • Client Onboarding & Relationship Management: Lead new client onboarding and app activation while serving as the primary contact to build strong, lasting relationships that drive satisfaction and retention • Strategy & Optimization: Analyze client usage, deliver performance insights, and provide strategic recommendations to maximize adoption and outcomes • Training & Support: Deliver training, resources, and hands-on guidance to empower clients, while resolving issues quickly in partnership with internal teams • Feedback & Collaboration: Gather client feedback to inform product improvements and partner with sales, marketing, and product to ensure alignment and client success • Retention & Growth: Identify risks, create strategies to strengthen retention, and uncover opportunities for upsell within accounts • Continuous Improvement: Evaluate and refine onboarding, engagement, and support processes to improve efficiency and scale success Requirements • 2+ years of SaaS experience, ideally in Customer Success, Product Management, or a related field • Demonstrated ability to manage customer lifecycles and drive product adoption • Strong analytical skills to interpret data trends and develop client strategies • Excellent written and verbal communication skills with a knack for creating engaging training and content • A passion for technology, innovation, and improving the real estate client experience Benefits • Proactive and customer-obsessed, always focused on driving client value • Agile and adaptable, able to adjust strategies based on client needs or shifting priorities • A collaborator who works seamlessly with cross-functional teams to improve offerings and outcomes • A problem-solver who turns challenges into opportunities to enhance client engagement • Dedicated to delivering exceptional service and empowering agents to succeed with the Luxury Presence App