beBeePetCare

Compensation

Full Description

Job Title Leadership Role in Pet Retail PetSmart does anything for pets and everything for you. We're a company obsessed with people too, focusing on creating an environment where associates are happy and healthy. This enables them to provide the best care possible for our furry friends while enjoying a work experience that celebrates them as their authentic selves. Benefits for You Take care of yourself and your loved ones – whether two-legged or four. Enjoy true rewards, plus lots of warm, fuzzy feelings. Check out some awesome offerings: • Competitive pay • Health benefits: medical, dental, vision • 401k plan • Tuition assistance • Associate discounts and perks • Paid time off for full-time associates • Career growth opportunities Job Responsibilities • Responsible for employment decisions like recruiting, interviewing, hiring, coaching, and terminating. • Builds an open-door culture by engaging and listening to associates, leveraging Voice of Associate tool to listen and respond to feedback. • Accountable for creating and posting store schedules after receiving input from Experience and Process Leaders. • Facilitates associate experience and supports development through reviews, recognition, team activities, labor management, training, onboarding, mentoring, and succession planning. • Delegates effectively, empowers others to succeed, challenges others to reach their full potential, and encourages ownership for results. • Cascades information to associates, adjusts priorities to meet goals and commitments, and ensures continued alignment with changing environments. • Addresses and administers associate complaints and grievances. • Recognizes and celebrates associates driving overall engagement. • Ensures all associate reviews are delivered on time. Store Experience • Leads associate and pet parent experience at all levels, ensuring pets in care are safe and healthy. • Accountable for pet parent experiences, including telephone, in-person, or online interactions, and responding to general and escalated concerns. • Creates a store environment focused on delivering exceptional, positive in-store pet parent and associate experiences. • Evaluates operations, seeks opportunities to improve processes and services, collaborates with Store Leadership to ensure efficient event outcomes, and maintains store standards. • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. • Ensures compliance with inventory management tools to guarantee adequate in-stock levels for pet parents. Business Management • Delivers corporate strategy and profitability goals by executing leadership direction. • Analyzes reporting in various areas, root causes issues, responds to business results, communicates improvements to leaders and associates, and creates improvement plans when necessary. • Identifies opportunities to grow the business, recognizes successes, and holds associates accountable for meeting sales and shrink targets. • Manages expenses like labor and supplies, relevant store metrics, and payroll processing. Qualifications and Requirements • 4-6 years of retail leadership or customer-focused experience. • Full-time availability, flexibility in schedule, able to work evenings, weekends, and holidays as needed. • Proficiency in computer applications. • Strong written and verbal communication skills. • Ability to react under pressure, maintain composure. • Strong organizational skills, attention to detail.