Chief Contact Center Technology Officer
Compensation
$140K - 180K a year
Responsibilities
Lead AI-driven solution design and development, set strategic direction, oversee multiple projects, maintain client relationships, and mentor team members.
Requirements
Bachelor's degree and at least 12 years of experience in leadership roles overseeing AI or technology-driven business initiatives.
Full Description
Lead Contact Center Innovation As a Director, you will oversee the design and development of AI-driven solutions that drive business growth, enhance customer engagement, and boost operational efficiency. You will be responsible for setting strategic direction, leading business initiatives, making informed decisions, and overseeing multiple projects while maintaining key client relationships. Your expertise in AI and technology will enable you to develop and implement strategies that drive user adoption and business growth. Key Responsibilities: • Develop and lead AI solution designs • Enhance customer experience through AI technologies • Reduce service costs and increase operational efficiency • Set strategic direction for the Digital Solutions team • Oversee multiple projects with a focus on client satisfaction • Drive business development efforts within AI • Maintain key client relationships • Mentor and guide team members in AI best practices Requirements: • Bachelor's Degree • 12 years of experience This is an Equal Opportunity Employer
This job posting was last updated on 9/10/2025
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