beBeeCustomer

Compensation

Full Description

Job Opportunity We are seeking a Front Desk Agent to provide exceptional guest service and support to our hotel guests. As a key member of our front desk team, you will be responsible for greeting and checking in guests, handling reservations and inquiries, and ensuring that all guests have a positive experience at our hotel. Responsibilities • Greet and check in guests in a timely and professional manner, ensuring that all guests feel welcome and supported throughout their stay. • Handle reservations and inquiries, both in person and over the phone, providing accurate and timely information to guests. • Manage cash transactions at the front desk, maintaining complete responsibility for personal bank as specified by hotel bank agreement policy. • Operate the PBX equipment, accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide timely and efficient service. • Maintain good customer relations by keeping abreast of all in-house and area functions, answering questions and concerns with timely and knowledgeable responses, both in person and over the phone. Requirements • High school diploma or equivalent required. • Previous experience in dealing directly with the public and acquired general knowledge of basic customer service skills. • Must be fluent in oral and written English. • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Benefits • Medical, dental, & vision insurance • Health savings and flexible spending accounts • Basic Life and AD&D insurance • Paid time off for vacation, sick time, and holidays • Eligible to participate in the Company's 401(k) program with employer matching • Employee Assistance Program • Tuition Reimbursement • Marriott and Sage Hotels and Restaurant Discounts Worldwide • Free On-Site Parking • One free hot meal per shift • Free RTD EcoPass (Full-Time) Working Conditions The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.