Beacon Specialized Living Services

Compensation

Full Description

MUST LIVE IN THE FOLLOWING STATES: MI, MO, MN, TN, OH, PA, NJ, WI, VA Company Summary: Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence. Position Summary: The Quality Program Director, Policy & Performance Management oversees the annual review and update process of all operational policies across every market. This role requires a high degree of collaboration with each market to ensure compliance with state regulations and accreditation standards while maintaining consistency across all markets. Additionally, the role involves actively monitoring and reviewing company KPIs, working with each market to address any deviations in performance beyond acceptable limits in ongoing close collaboration with the Data and Analytics Team. Primary Responsibilities: • Always be compliant with all company and regulatory policies and procedures. • Policy Management: Implement and maintain the annual review process for all operational policies, ensuring they are current and compliant with state regulations, accreditation standards and consistent to the extent possible across all markets. • Accreditation Collaboration: Collaborate with the Quality Program Director, Accreditation to develop, revise and monitor organizational KPIs as required to adhere to accreditation standards. • Market Collaboration: Work closely with market leaders to ensure policies meet state-specific requirements and align with overall company standards. • Performance Monitoring: Actively monitor and review company KPIs, identifying and addressing any deviations in performance beyond acceptable limits. Identify gaps in established KPIs and implement new KPIs as directed by leadership. • Quality Improvement: Collaborate with market teams to develop and implement corrective actions and improvement plans based on KPI analysis. • Data Collaboration: Partner with the Data and Analytics Team to leverage data insights for policy updates and KPI performance management. • Reporting: Prepare and present reports on policy updates, KPI compliance status, and performance metrics to senior management and other stakeholders. Team Member Expectations: • Must be compliant with company and regulatory policies and procedures. • Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms. • Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior. • Monitors and corrects employee gossip, harassment, favoritism, and other negative social workplace behaviors to ensure a positive and productive work environment. • Understand how to approach and communicate with everyone at all levels. • Treat everyone with dignity and respect while responding to their needs. • Maintain and sustain a safe community environment and workplace. • Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual’s life. • Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand. • Follow Beacon’s policies, procedures, and manuals. • Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry. • Accept other duties as assigned. Professional Conduct and Management Effectiveness: In addition to evaluating your work performance you will be evaluated for the following work behaviors: Job Knowledge: Depth and breadth of knowledge supporting our organization goals. Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. Quantity of Work: Work output of the employee. Reliability: The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions. Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion. Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures. Compliance: Always be compliant with all company and regulatory policies and procedures. Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours. Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously. Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action. Decision Making: The ability to make decisions and the quality and timeliness of those decisions. Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes. Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values. Education and Qualifications: • Bachelor’s degree in healthcare administration, social work, or a related field. Master’s degree and or nursing degree preferred. • Minimum of 5 years of experience in policy management, performance management, or a related field, preferably within a healthcare or social services setting. • Strong understanding of state regulations, accreditation standards and performance management principles. • Relevant certifications in policy management or performance management are preferred. • Must pass criminal background check. • Must possess a valid Driver’s License. • Proficient in speaking, reading and writing the English language. • Approved by state, federal and government entities to work within BSLS programs. • Ability to use office equipment, including BSLS information technology systems. Skills and Abilities: • Excellent organizational, analytical, and problem-solving skills. • Strong communication and interpersonal skills. Ability to collaborate effectively with diverse teams. • Strong computer skills utilizing various software programs and applications. • A professional demeanor. • Demonstrated ability to multi-task. • Ability to work with little daily supervision. Travel: Occasional travel of about 25% may be required to support BSLS facilities and markets. Physical Demands: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AAP/EEO Statement: It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities. Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Education: • Bachelor's (Required) Experience: • Policy Management: 5 years (Required) Willingness to travel: • 25% (Required) Work Location: Remote