BDO USA

Compensation

Full Description

Job Description Job Summary: The Partner Operations Manager oversees operational execution and performance across multiple strategic partnerships within the Strategic Partnerships team. This position is responsible for developing and maintaining frameworks for partner program execution, ensuring consistency and compliance across all alliances. The Manager leads process optimization initiatives, manages financial coordination for partner-funded initiatives, and serves as the primary escalation point for Microsoft partnership operations. This role maintains dashboards, validates program analytics, and ensures readiness for audits. The Partner Operations Manager acts as a liaison between partners, internal teams, and finance, while mentoring team members and driving operational excellence. Job Duties: • Oversees operational execution and performance across multiple strategic partnerships, primarily Microsoft. (others may include NetSuite, and UIPath) • Develops and maintains frameworks for partner program execution, ensuring consistency and compliance • Serves as the primary escalation point for partnership operations and mentors the Partner Operations Associates • Ensures accurate and timely execution of partner program requirements, including PAL, CPOR, and BizApps CPOR for Microsoft and equivalent programs for other partners as assigned • Validates and tracks partner associations, incentive eligibility, and program analytics partnerships as assigned • Maintains and enhances dashboards for visibility into partner program status, fund allocations, and performance metrics • Oversees invoice creation, PO management, and fund tracking for all partner-funded initiatives • Liaises with finance and partner operations teams to ensure compliance with internal billing processes and partner compliance requirements • Continuously improves financial workflows, reducing redundancy and enhancing clarity • Leads process optimization initiatives for partner operations, collaborating with cross-functional teams to enhance systems for communication, tracking engagements and incentives • Identifies, proposes, and implements enhancements to reporting tools and operational trackers • Oversees the creation and maintenance of internal resources, including guides, checklists, and process documentation • Supports readiness for audits and alignment of documentation with compliance standards • Acts as a liaison between partners, internal delivery teams, and finance to ensure alignment on program execution • Communicates program changes, operational updates, and escalations to relevant stakeholders • Other duties as required Supervisory Responsibilities: • Mentors and supports the Partner Operations Associate(s) and other team members Qualifications, Knowledge, Skills and Abilities: Education • High School Diploma or GED, required • Bachelors degree in Business or Finance, preferred Experience • Five (5) or more years of experience in partner operations, strategic alliances, or program management, required • Experience managing multiple strategic partnerships, preferred • Experience with CRM systems and tools supporting partnership tracking and execution, required License(s)/Certification(s) • System relevant partner certifications (e.g., Microsoft, Adobe, Salesforce), preferred Software • Proficiency with partner portals (e.g., Microsoft Partner Center), required • Experience with CRM systems and tools supporting partnership tracking and execution, required • Proficiency with Microsoft Office Suite, required Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. National Range: $95,000 - $130,000 Maryland Range: $95,000 - $130,000 NYC/Long Island/Westchester Range: $95,000 - $130,000 About Us Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization. BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions. We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on: • Welcoming diverse perspectives and understanding the experience of our professionals and clients • Empowering team members to explore their full potential • Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities • Celebrating ingenuity and innovation to transform our business and help our clients transform theirs • Focus on resilience and sustainability to positively impact our people, clients, and communities • BDO Total Rewards that encompass so much more than traditional "benefits." Click here to find out more! • Benefits may be subject to eligibility requirements. Equal Opportunity Employer, including disability/vets Click here to find out more!