Bc&l Inc

Compensation

Full Description

Job Responsibilities This position manages all aspects of new client implementations coordinating between the client, their broker/consultant, Account Management and Operations throughout the process. Overall, responsible for project managing all implementation activities until completion. Works under the direction of the Director of Implementation. Key responsibilities may include: • Initiates implementation of all new groups • Responsible for maintaining client implementation documents, including those required by external vendors (e.g. PPO networks, telemedicine, etc) • Conducts external and internal initial and ongoing implementation meetings • Coordinates meetings with new vendors and internal teams to implement new vendor partners • Monitors deliverables and deadlines from the various internal teams regarding implementation tasks • Monitors deliverables and deadlines for external vendors on implementation tasks • Maintains overall implementation log, tasks completion and deadlines met • Assists with development and review of client specific documents such as Plan Documents, SBCs and FaxBacks • Works with Account Manager to take over once implementation is complete • Lead implementation and billing portal training calls • Obtain necessary information and documentation for new groups to facilitate implementations • Compare group's existing medical benefits to captive standard schedule of benefits and lead group through decision making process • Coordinate all contracts with new groups • Creates internal client folders • Acts as liaison between operations and client/broker regarding questions and missing information • Performs other duties as assigned. What We’re Looking For (Nobody’s Perfect, But Experience is a Plus!) • High school diploma or equivalent. Bachelor’s degree in business, communication or healthcare management preferred. Employee benefits experience preferred. TPA experience preferred. • Project management experience is a plus! • Must have exceptional communications skills, to include presentation skills. • Must have a passion for customer service. • Must have exceptional documentation and organization skills. • Must possess a team player mentality with focus on collaboration skills. • General knowledge of business correspondence, filing, and general office procedures. • Skill in data analysis and recognition of pertinent data elements. • Skill in clearly presenting complex procedures and database parameters. • Skill in critical thinking. • Ability to meet deadlines. • Ability to maintain regular attendance. • Ability to maintain confidentiality of material and information. • Ability to maintain professional appearance and demeanor. • Ability to work as a member of a team and with other departments. Physical Requirements • Must be able to remain in a stationary position for 80% of the time. • Must use close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and expansive reading. • Must be able to lift or move items up to 18lbs. • Must have the ability to move files, open filing cabinets and bend or stand as necessary.