BCForward

Compensation

Full Description

Job Title: Customer Service Advocate I (Job Code: J00774) Pay Rate: $19.38/hr (+$1/hr for bilingual Spanish) | Duration: 3 months | Type: Contract-to-Hire Location: Remote – Indiana | Schedule: Mon–Fri, 11 AM–8 PM EST The Customer Service Advocate I serves as a first-line support representative for MHS Indiana, handling inbound calls from Medicaid members and providers. This role focuses on resolving routine inquiries, issues, and concerns in both English and Spanish, ensuring timely, accurate, and personalized support across phone, live chat, and email channels. Responsibilities include addressing member/provider questions, mitigating escalations through first-contact resolution, documenting all interactions in the CRM system, maintaining quality and performance standards, and staying updated on policies and compliance requirements. Candidates will work closely with a friendly, supportive team including managers, supervisors, and team leads. Requirements: High school diploma/GED; Spanish bilingual required; ability to work 11 AM–8 PM EST; strong communication skills; ability to multitask using multiple systems. Preferred qualifications include previous call center experience. Normal background check required. Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.