BCD Midmarket Holdings

Compensation

Full Description

Our Approach   Adelman Travel, a BCD company, is a leading global travel management company headquartered in Milwaukee, WI, USA.   With over 40 years of experience, we pride ourselves on being an indispensable partner to our clients.     The cornerstone of our approach is based on our commitment to blend Modern Execution with Traditional Service.  The travel industry is rapidly evolving with technology at its core, and Adelman Travel is committed to blending cutting-edge solutions with the personalized care and professional expertise that sets us apart.  Our promise to deliver successful travel programs to our customers is rooted in our ability to innovate, collaborate and execute.  This is our true foundation and the premise that will carry us forward to the future.       Our Culture The Adelman culture starts with respect for others. We are devoted to transparency, accountability and finding meaningful solutions together.  We are passionate about doing what’s right and coming together to help each other achieve our best.  This results in delivering people-first programs to our clients, powered by extraordinary service and innovative solutions.     If you share this same passion and commitment to service and innovation and would like to join a supportive, results-driven, and positive team, we would love to hear from you.     Position Overview   Adelman Travel Group is seeking full-time organized problem solvers with excellent customer service skills to provide support to our corporate customers regarding Company products and services. This customer-facing position will prioritize, monitor, and collaborate with various departments to timely and effectively resolve technical support issues.     How You’ll Contribute to Our Mission * Triage and distribute incoming technical support cases by effectively identifying the issue(s), priority levels and trends; consolidate duplicates cases and correct case information as necessary prior to distribution.  * Monitor cases for adherence to department and company service level agreements (SLAs); conduct business and technical discovery to gather missing information to resolve issues and respond to inquiries by internal and external stakeholders. * Submit support cases and collaborate with other departments as needed to resolve client issues, track, escalate as needed, see them through to completion, then report results back to the appropriate stakeholder. * Serve as back-up support for the online support position and assist with special projects or initiatives as requested. What Makes You a Great Fit * Associate’s Degree, field of study is open, or Work equivalent * 2 plus years work experience utilizing a travel industry native GDS (Sabre preferred) with a solid understanding of industry managed online booking tools (Concur preferred). * 1 plus years of experience in a customer service position. * Intermediate skill level utilizing Microsoft Excel. * Excellent communication skills, with the ability to listen to and understand customer needs to offer the best solution. * Strong aptitude for problem-solving in a fast-paced environment. * Effective organizational and time management skills, with a focus on attention to detail. * Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology. * Robust interpersonal skills with the ability to get along with a wide variety of personalities. * Experience utilizing a customer relationship management (CRM) product is a plus. Monday to Friday from 8:00am to 5:00pm CST