BCBS Global Solutions

Compensation

Full Description

We are hiring a Team Lead – Workflow to join our Workflow department in our King of Prussia, PA office! The Team Lead – Workflow is responsible for providing the technical product and system knowledge to the Workflow Department. Responsibilities: • Act as a Subject Matter Expert, handling complex issues, escalated requests, and answers team members’ questions. • Manage inventory and sends daily assignments to the team to meet Service Level Agreements. Assists with production-oriented tasks as needed. • Collaborate with IT to perform routine testing and report feedback during system updates and changes. • Create individualized productivity reports for each employee to review in monthly meetings. Perform productivity analyses to determine appropriate production benchmarks. Work closely with the Senior Manager - Workflow and the Supervisor – Workflow to develop corrective action plans for employees that are struggling to meet productivity and quality standards. • Collaborate with Senior Manager – Workflow and the Supervisor - Workflow to provide feedback for employees’ year end performance reviews. • Identify trends and educational opportunities for existing employees and coordinate the successful onboarding of new employees. Lead training sessions as needed. • Interpret and disseminate procedure updates and information to the team. Draft new procedures and updates existing documentation as necessary. • Interact effectively with all levels across the company and encourage employee engagement. • Other duties as assigned. Requirements: • Bachelor’s degree or equivalent experience strongly preferred. • Prior experience in a production-oriented position with changing inventory and varying metrics preferred. • Prior experience leading a team is a plus. • Demonstrated leadership skills with the propensity to lead by example. • Excellent verbal and written communication skills with the ability to present data and findings to a variety of audiences over email and in person. • Ability to effectively represent the goals and interests of both the department and the company. • Ability to manage multiple tasks simultaneously and work in a fast-paced changing environment. • Ability to implement and assist with managing change within the team and the department. • Exceptional attention to detail and a focus on quality. • Facilitation, technical, and investigative skills. • Conflict resolution, team-building, and interpersonal skills. • Strong proficiency with data analysis, including trending and root-cause analyses. • Strong proficiency with Microsoft Office Suite (including Word, Excel, PowerPoint, and Access). • Ability to successfully work both independently and collaboratively. • Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access). • Must be able to work in the King of Prussia, Pennsylvania office when required. Working conditions: • Work environment requires moderate keyboard and computer terminal exposure in an office. • Flexibility to work a hybrid schedule in our King of Prussia office. • Overtime and/or schedule flexibility is occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours. • Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.