Bayaan Academy

Compensation

Full Description

Bayaan Academy • 5 months ago Apply Now Department Administrative - BA Job Overview The Tech Support Specialist will play a crucial role in ensuring the smooth functioning of the online learning environment by providing technical support to students, faculty, and staff. Responsibilities User Support: • Assist students, teachers, and administrative staff with technical issues related to the online learning platform, software applications, and hardware. • Troubleshoot and resolve problems related to login issues, connectivity, software functionality, and other technical issues. Software And Platform Management • Provide guidance on the use of learning management systems (LMS), video conferencing tools, and other educational software. • Collaborate with the IT team to ensure software and platforms are up-to-date and properly configured. Device Support • Offer support for various devices used in online learning, including laptops, tablets, and other electronic devices. • Assist in the setup and configuration of devices for optimal online learning experiences. Communication • Communicate effectively with users to understand and diagnose technical problems. • Conduct training sessions for students, faculty, and staff on the use of online learning tools and technology. • Develop training materials and resources to enhance users’ technical proficiency. • Clear and concise instructions to users for issue resolution. Collaboration • Collaborate with the IT team to escalate complex technical issues and participate in the resolution process. • Work closely with instructional designers and faculty to address technology integration needs. Qualifications • High level of trust and ability to work independently • Proven experience in providing technical support, preferably in an educational or online learning setting. • Strong troubleshooting and problem-solving skills. • Excellent communication and interpersonal skills. • Familiarity with learning management systems, video conferencing tools, and other educational technologies. • Knowledge of common operating systems and software applications. • Related certification and coursework Benefits • Work from home! • Competitive Compensation • Join our Family of 90+ Muslim Staff working in an Islamic Environment. Apply Now