BaubleBar

Compensation

Full Description

WHO WE ARE: BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally. WHAT WE'RE LOOKING FOR: BaubleBar’s award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team. We’re looking for compassionate, customer-focused individuals who are passionate about helping others and can easily adapt to any situation. You thrive in a fast-paced environment, juggling multiple tasks while proactively finding solutions. A positive “no task is too small” mindset and genuine team spirit are musts. We measure success together and always support one another. WHAT WE WANT YOU TO DO: Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple systems Resolve customer issues related to orders, returns, shipping, and product detail Collaborate with internal teams to ensure customer satisfaction Maintain accurate, detailed records of all customer interactions in our CRM Follow company procedures and keep communication aligned with our brand voice and values Provide a minimum of 20 hours up to 40 hours per week of support after training (initial training ~10 hrs per week) Be available during at least one of the following shift windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST, or 6PM-2AM EST Weekend and holiday availability required Commit to a temporary, remote role lasting 12-18 weeks Attend training starting in November WHAT WE WANT TO SEE: Experience in a customer-facing role (e-commerce or retail preferred) Strong computer skills; able to navigate multiple systems and type at least 40 WPM Working knowledge of Kustomer (or another CRM) Shopify, or Netsuite is a big plus Ability to manage multiple tasks independently and efficiently Meet and maintain individual KPIs (response time, resolution count, customer satisfaction, etc.) Strong attention to detail, ensuring accurate and thorough record-keeping Excellent written and verbal communication skills Proficiency with G Suite (Docs, Sheets, etc.) Reliable, high-speed internet, a personal computer, and a quiet, distraction-free workspace A love for accessories! Everyone at BaubleBar is passionate about our products! WHAT WE OFFER: The starting hourly range for this role is $17 - $19. Starting offers within that range will factor in work location, skills, background, and years of relevant experience Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand