Bath & Cabinet Experts

Compensation

Full Description

Job Title: Call Center Representative / Outbound Appointment Setter Company Overview: Bath & Cabinet Experts is a rapidly growing home improvement company specializing in high-quality bathroom and kitchen remodeling solutions. We pride ourselves on delivering exceptional customer service and innovative design options to homeowners looking to enhance their living spaces. Our team is dedicated to fostering a supportive and dynamic work environment where employees can grow and succeed. Role Overview: As a Call Center Representative / Outbound Appointment Setter, you will be the first point of contact for potential customers, playing a crucial role in driving our sales pipeline. This role is designed for individuals eager to develop their sales and marketing skills while contributing to the growth of an industry-leading team. What You'll Do: - You will make outbound calls to prospective customers to generate interest in our products and services. - You will schedule appointments for our sales consultants with qualified leads. - You will maintain accurate records of customer interactions and appointment details in our CRM system. - You will follow up with leads to nurture relationships and increase conversion rates. - You will collaborate with the sales and marketing teams to refine outreach strategies. - You will handle customer inquiries professionally and provide information about our offerings. - You will meet or exceed daily and weekly call and appointment-setting targets. - You will participate in ongoing training to enhance your sales and communication skills. What You Bring: - Minimum of 1-2 years of experience in a call center or outbound sales role. - Strong communication and interpersonal skills with a customer-focused attitude. - Ability to handle rejection and maintain a positive, motivated demeanor. - Proficiency with CRM software and basic computer applications. - Excellent organizational skills and attention to detail. Bonus Points If You Have: - Experience in the home improvement or construction industry. - Previous appointment setting or telemarketing experience. - Familiarity with sales techniques and lead qualification processes. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive hourly pay plus performance-based bonuses. - We offer comprehensive training and professional development opportunities. - We offer a supportive team environment with opportunities for career advancement. - We offer flexible scheduling to accommodate work-life balance. - We offer employee discounts on our products and services. Ready to Apply? To join our team at Bath & Cabinet Experts, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!