Baseline Fitness

Compensation

Full Description

Baseline Fitness is a franchise of Planet Fitness, one of the largest and fastest-growing fitness center operators in the United States. The Customer Service Representative is responsible for new member sales and providing a superior level of customer service to members and guests, ensuring a positive experience at the club. Responsibilities • Greet/meet potential members, providing a great customer experience. • Handle front desk related tasks: • Answering phone calls in a polite and friendly manner to assist with questions or concerns. • Taking info calls and tours • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. • Help maintain the neatness/cleanliness of the club. Skills • Honesty and good work ethic • Strong customer service skills • Basic computer proficiency • Standing and walking at least 75% of the shift • Talking in person or on the phone at least 75% of the shift • Must be able to lift to 50 lbs. less than 30% of the time. Benefits • Dollars for Scholars Program • Employee Appreciation Program • Free Membership for self and one family member or friend • Team Member Support Team • Health, Dental and Vision Insurance • Critical Illness Insurance • Short Term Disability Insurance • Accident Insurance • Voluntary Life Insurance • Pet Insurance • HSA Company Overview • Baseline Fitness is fitness company that provides training and advice for a healthy lifystyle. It was founded in 2009, and is headquartered in Fargo, North Dakota, USA, with a workforce of 1001-5000 employees. Its website is https://www.planetfitness.com/.